Group Manager - Operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Group Manager for a USA Insurance campaign

Management of high performing teams

• Confidence and creditability

Manager a team of Deputy Managers and Assistant Managers

• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.

• Ability to prioritise deliverables and plan accordingly

• Embraces change whilst remaining productive and positive

• Leadership / Management and conflict resolution skills

• Performance management and disciplinary skills

• Ability to coach and motivate individuals

• Excellent written and communication skills

• Willingness to be approachable

• Determination to achieve targets

• Strategic thinking

 

 

Qualifications

Qualifications

Grade 12

US 24/7 Night shift

Seasoned Operations Manager for a US Insurance domain