Guest Services Coordinator

About Us

QuintEvents is the industry-leading provider of Official Ticket and Hospitality packages to many of the world’s most prominent sports and entertainment events. Our innovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.Our portfolio includes 20+ official property partnerships including, Formula 1® (f1experiences.com), the NBA (nbaexperiences.com), the Kentucky Derby® (derbyexperiences.com), MotoGP™ (motogppremier.com), and many more.

The Role

This is not your typical customer service role!Come bea part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As theGuest ServicesCoordinator,your contribution to the organization willbe asthe ‘voice’ of the company to our customers. You will be quintessential tomaintainingguest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues.

Responsibilities

• Answering guest emails and returning voicemails within 24 business hours
  

• Serve as the primary point of contact for event attendees, addressing their inquiries, providing accurate information, andoffering assistance.
  

• Familiarize yourself with event schedules, locations, session details, and other pertinent information to effectively guide and informguests
  

• Handle guest concerns and complaints professionally and promptly, striving to resolve issues to the satisfaction of the attendees and the company.
  

• Collaborate withappropriate internalteams to address and resolve complex or escalated matters, ensuring a positive guest experience.
  

• Identifyingopportunities to increase guest satisfaction and garner repeatbusiness
  

Requirements

• 2-3 years most recent experience related to hospitality and/or event managementindustry
  
  

• Proventrack recordof problem solving, and issue resolutionskills
  
  

• Strong computer skills, ideally with experience usingSalesForceor complex informationalsoftware
  

• Flexibility in both availability and in travel requirements when necessary
  

• Multi-lingualproficiencystrongly preferred (Spanish, French)
  
• Prolonged periods sitting at a desk and working on a computer
  

Skills/Abilities

• Thrive in an environment where each day different from the next; especially in personal interactions and problem resolution
  

• Thrive in a fast-paced environment with multiple projects going simultaneously
  

• Be very socially-focused; with a "how can I help you?" attitude 

• Focus on building and maintaininga personable client experience