Head, Customer Relations Management (REF NO DCPSA 002)

Dangote Cement Plc is the biggest company in West Africa and the only Nigerian company listed among Forbes Global 2000 companies. The Company currently has several cement production plants in Nigeria in addition to presence in 13 African Countries.

To consolidate its current strategic expansion drive and as part of our growing vision, dangote cement plc is seeking to recruit seasoned candidates for the following vacant position in its sales and marketing team.

Provide leadership and direction to the customer relations management function to ensure consistent quality in service delivery, customer satisfaction and ultimately, customer relation and expansion of customer base.

Qualifications

Bachelor’s degree or its equivalent in a social science or related discipline.

Post graduate degree

Certification in customer service management will be an added advantage.

Minimum of five (5) years relevant experience with at least one (1) year in a middle management position.

In-depth knowledge of DCP’s product and service offerings.

Deep knowledge of customer relationship concepts, techniques and methodologies.

Deep leadership and people management skills.

Deep communication, presentation and facilitation skills.

Strong customer service orientation.

Additional Information

Send your Cv or Resume to :

Email:careers@dangotecement.com

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