Posted 10 days ago

Health Center Manager

New OrleansOn-site

AI Summary

About this role

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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Planned Parenthood Great Plains is expanding access to care in Louisiana, with telehealth services expected to launch later this summer and in-person care planned to return to New Orleans later this year. Care in Louisiana will be provided by Planned Parenthood of Arkansas and Eastern Oklahoma (PPAEO), part of the Planned Parenthood Great Plains network of care.

PPAEO seeks a full-time Health Center Manager to work collaboratively with an Advanced Practice Clinician and VP of Health Service Operations to achieve high patient satisfaction and clinic productivity. The Health Center Manager assures the success of the center through effective management of personnel, budgets and information systems. The Health Center Manager manages and supervises clinic operations, achieving high patient satisfaction and clinic productivity and assuring compliance with policies and procedures. The Health Center Manager ensures accurate and timely billing of patients and collections; understands basic principles of managed care contracts; compiles financial data and other statistical reports required by guidelines or requested by management. The Health Center Manager is responsible for daily reconciling, cash handling and bank deposits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Hires, trains and coaches all staff who deliver sexual and reproductive services. Assures that staff is adequately trained according to PPFA and PPAEO guidelines.

Schedules staff to ensure adequate coverage in all clinic areas. Performs multiple clinic functions in case of staffing shortages.

Monitors clinic flow and strive to maximize efficiencies and productivity. Integrates front office operations with the patient service areas.

Works proactively to minimize patient wait time. Ensures the highest level of customer service by regularly monitoring and measuring outcomes.

Ensures accurate completion of clinic visit records and coordinates documentation. Completes monthly chart audits which must reflect action plans appropriate for findings. At least 90% compliance must be maintained.

and takes corrective action if needed.

Responsible for the initiation and implementation of new processes and services including service delivery enhancements.

Assures staff and company compliance with all local, state and federal laws and regulations relating to family planning services. Assures Risk Management and Medical Management teams are aware of potential Incident and/or Occurrence Reports.

Works proactively to minimize patient wait time. Ensures the highest level of Customer Service by regularly monitoring and measuring outcomes.

Responds to patient/client concerns and take remedial action when appropriate.

Assesses and addresses patient complaints and provide appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.

Oversees cash handling protocol, clinic closing and deposits, ensuring accuracy for daily deposits.

Generates end of month reports. Assures appropriate maintenance of the clinic and facility.

Monitors inventory of clinic supplies and medications and orders as needed.

Creates and maintains an atmosphere of teamwork and high staff morale.

Effectively models positive customer services and is responsive to client’s needs and concerns.

Analyzes monthly financial reports and statistical data along with the Vice President of Health Services to identify and implement schedule changes and other adjustments that improve patient care and to ensure productivity standards are met.

QUALIFICATIONS

Required Education and Experience

Bachelor’s Degree (B.A.) from a four-year college or university and one to three years related healthcare experience or equivalent combination of education and experience.

Supervisory experience in a health or clinical health care settings.

Electronic health records (EHR) experience

Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Preferred Education and Experience

Reproductive Health Services Clinic, hospital or other related clinical setting, and a minimum of three years supervisory experience preferred.

Experience with high-volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities

Epic EHR experience

Competencies

Adapting and Developing   

Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization’s patient care, financial performance, and KPIs.  They are more likely to see challenges as opportunities to learn and grow.

Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.

Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, to emerge from difficulty stronger, wiser, and more able.

Effective Execution   

Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.

Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions.

Leadership   

Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.

Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.

Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity and inclusion.

Promotes Teamwork   

Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.

Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.

Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.

Sets the Example   

Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments.

Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.

Health Center Manager

About this role

ESSENTIAL DUTIES AND RESPONSIBILITIES

QUALIFICATIONS

Competencies

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