Healthcare Virtual Assistant Part-Time

• - Employee Navigator Administration (PRIMARY) - Setup, configure, maintain client groups, plans, rates, EDI feeds
• - Client Servicing - New hires, terminations, QLEs, coverage questions
• - Data Collection & Submissions - Census gathering, carrier/PEO submissions, follow-up
• - Open Enrollment - Coordinate renewals, enrollment windows, reconciliation
• - Producer Support - Proposal prep, quote organization, CRM maintenance

Must-Have Requirements
Employee Navigator expertise (hands-on setup/config experience) | https://www.employeenavigator.com/
2+ years benefits admin or insurance CSR experience
HIPAA compliant
9 AM - 1 PM CST availability
Group health insurance & PEO knowledge
Excel proficiency
Strong follow-up skills - relentless about closing gaps

Nice-to-Have

• Life & Health insurance license
• Multi-carrier coordination experience
• Open enrollment management across multiple clients

Software/Tools

• Employee Navigator
• CRM (benefits/insurance platform)
• Microsoft Excel
• Carrier portals & PEO platforms

Success Metrics

• Submissions complete and on-time with minimal back-and-forth
• Nothing falls through the cracks
• Clients feel well-serviced
• Producers can rely on pipeline movement
  
  

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps