Home Support Program Manager (RPN)

Your happiness and well-being are top priorities at Spectrum!  We offer competitive wages, paid sick days, RRSP matching and more!

We are hiring a Home Support Program Manager for our office in Toronto. The Home Support Program Manager manages the delivery of quality personal support services to client/patients in a community setting, ensuring compliance with legislation and standards of practice. This role works closely with the Branch Manager to develop and maintain Client Service programs and initiatives related to: Service Delivery, Quality, Risk Management, Safety and Performance Management. 

At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

• Motivates, directs and coaches staff to ensure quality care to all clients
• Oversees the hiring, training and orientation for Home Support Supervisors
• Attends and facilitates meetings as required both internal and external
• Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
• Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
• Communicates serious service quality issues to the Branch Manager for intervention and resolution where appropriate
• Supports the Branch Manager with projects and day to day operations as required
• Fosters positive labour/management relationships

Qualifications

• Current CNO certificate as Registered Nurse, RN or RPN
• Recent experience with progressive management responsibilities preferably in community health care
• Experience managing in a unionized environment
• Demonstrated ability to develop and maintain collaborative relationships with internal staff, and external stakeholders
• A proven track record of effectively handling complaints and resolving conflicts

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Additional Information

This position is a current vacancy