Housekeeping Supervisor

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

• Supervise room inspections, staff schedules, and daily housekeeping operations

• Maintain inventory, manage linen and laundry procedures efficiently

• Liaise with Front Office and Maintenance to ensure timely room readiness

• Respond to guest requests and handle VIP setups with urgency and care

• Train, mentor, and induct new team members while promoting a positive work environment

• Handle guest and staff issues professionally, conducting morning briefs and team meeting

Qualifications

• at least 2 years supervisory / team leader experience in hotel housekeeping or accommodation services

• Exceptional interpersonal and communication skills

•  Ability to work under pressure and manage multiple priorities

• Ability to work collaboratively with a multicultural team

• Understanding of hygiene, safety protocols, and manual handling procedures