HR SHARED SERVICES MANAGER

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.

More information at www.boschservicesolutions.com

As a manager within our HR Service Team for North America, you will lead HR generalist and specialists in HR Service to support our HR Business Partners and associates across the region while focusing on ensuring customer satisfaction and the quality of our results. This position provides an opportunity to take ownership of a wide range of HR topics which support the North American business, covering Payroll, Rewarding, and HR Personnel Administration for our Home Comfort division to name a few. 

  General Job Responsibilities 

• Installing the team, technology, and processes to support the HR Services organization for the Home Comfort division in North America in a Workday environment 

• Leading the team which serves as the central point of contact for all HR inquiries across the region, ensuring positive customer experiences while developing, installing, and enabling standard work and knowledge management systems within the team. 

• Developing and improving visual management within the team to ensure cost, quality, delivery, and customer satisfaction targets are met. 

• Leading continuous improvement initiatives and supporting the launch of new programs or service areas for the region. 

• Leading, coaching, and mentoring associates in problem solving, process improvement, project management, and positive customer relations skills. 

• Communicating, coordinating, and collaborating with colleagues across the organization to ensure positive outcomes for the team. 

Qualifications

• Bachelor's Degree with 5+ years' experience in Human Resources and Payroll operations in a shared services environment 

• 5+ years team leadership or project leadership experience 

• Experience with Workday payroll and Kronos time management systems 

• Positive customer relations and communication skills to educate, inform, and influence others in an effective way 

• Demonstrated process improvement, project management, and problem-solving skills 

• Ability to communicate clearly and concisely at a professional level, orally and in writing, in English (C1) 

Additional Information

Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos