HR Support Apprentice

Lanes Group is a nationwide leader in utility services, powered by a team of over 4,500 dedicated professionals. Our diverse subsidiaries enable us to deliver exceptional solutions across multiple sectors, driving a turnover of more than £500 million. Committed to excellence and innovation, we provide industry-leading services to our clients and stakeholders. Join us and become part of a dynamic, growing organisation that values diversity and champions professional development.

Purpose of the role:

As a HR Apprentice, you’ll play an important role in supporting managers and employees across the business with everyday HR questions and processes. You’ll be part of a team that delivers a friendly, helpful and reliable HR service, making sure people get the support they need throughout their time with the company.

You’ll be one of the first people employees and managers come to with HR queries, helping to provide clear and accurate advice and guiding them through things like recruitment, onboarding, and other people processes. Working in a busy, fast-paced environment, you’ll use HR systems, policies and guidelines to help solve problems, manage queries and keep everything running smoothly. This role is a great opportunity to build your confidence, develop strong people and problem-solving skills, and gain hands-on experience that supports the wider business.

Apprenticeship Information

• Level 3 HR Support Apprenticeship
• Duration: Approximately 24 Months + EPA
• Hours: 37.5 per week
• Hourly rate: £10.60 (The advertised salary range reflects variations in contracted weekly hours. Apprentice pay is calculated using a standard hourly rate, with annual salary adjusted according to the contractual hours available for the position. Working hour arrangements may vary based on age-related employment regulations and business requirements)
• Qualification delivered through an approved training provider
• Dedicated study time provided as part of your working week
• Ongoing support from your manager, mentor, and training provider

Key Responsibilities:

• Be the first point of contact for HR support, helping employees and managers with questions via email, phone, and HR systems
• Manage the HR inbox, responding to queries or directing them to the right person quickly and confidently
• Provide friendly, clear advice on basic HR topics, ensuring people feel supported and informed
• Deliver a high-quality People Support service, making sure service standards and response times are met
• Handle HR requests from start to finish, keeping track of queries and making sure nothing gets missed
• Support key HR processes including onboarding new starters and processing contract changes
• Prepare and manage new starter paperwork, ensuring everything is completed accurately and on time
• Work closely with Payroll, IT and Training teams to make sure employee information (starters and leavers) is up to date
• Maintain and update employee records on systems like Cascade (HR system) and other internal platforms
• Apply for, chase and complete employment references, ensuring compliance with company processes
• Provide general administrative support to the HR team, helping everything run smoothly behind the scenes
• Ensure all employee information is handled with confidentiality and professionalism at all times
• Follow HR policies and processes, helping to deliver a consistent and reliable HR service
• Build positive working relationships with colleagues across the business to support a great employee experience
• Support high-volume HR activities, learning how a busy HR function operates day-to-day
• Use HR systems to log, track and update tasks and cases
• Assist with HR data and reporting to support decision-making across the business
• Complete all apprenticeship learning and training, applying new skills in the workplace
• Take part in regular check-ins with your manager and training provider to track your development

Qualifications & Training:

• Maths and English at Grade 4 or above (or equivalent of Grade C-A*) or Functional Skills Level 2
• ICT literate in all Office applications

Living the Company Values: Our Values | Company Values | Lanes Group | Lanes Group

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations, this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.

• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equity, Diversity & Inclusion:

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.