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Veeva

Posted 10 months ago

Open

Implementation Consultant - Commercial (Remote or Onsite)

LondonRemoteFull-time

AI Summary

Consultant for Veeva Vault CRM implementations in Life Sciences; leads workshops, designs solutions, and guides clients through end-to-end deployment, with potential to move into PM, Solution Architect, or Configuration Specialist roles.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
The growth of Vault CRM is leading the way on future innovations around how life sciences engage customers, helping get lifesaving treatments to patients, faster. You will be making a true difference to people’s lives all around the world.
As a Consultant, you will play a pivotal role in the success of our commercial implementation projects in CRM and Events Management area. You'll work directly with top pharma organizations, leading business process due diligence and designing solutions that meet our customers' needs. Your expertise will be key to the on-time, high-quality delivery of our Veeva solutions built on the Vault platform, and you will have the opportunity to take on leading roles such as Project Manager, Solution Architect, Functional Analyst, or Configuration Specialist.
The ability to travel domestically and abroad is required (VISA not being handled by Veeva). The ideal candidate will be fluent in English and ideally one of the following languages: French, German, Italian, or Spanish. The role is ideally based in the area of a Veeva office (Barcelona, London, Paris, Frankfurt, Berlin), but other EU locations will be considered.

What You'll Do

  • Implement Veeva Solutions: Participate in one or multiple Veeva product implementation or migration projects covering autonomously the assigned role (such as configuration specialist, functional analyst, solution architect, stream lead, project manager)
  • Configure and Customize: Get hands-on with our Veeva CRM and Vault platforms, configuring and customizing solutions to meet our clients' specific needs
  • Lead Client Engagements: Take ownership of client-facing activities, including leading workshops, user acceptance testing (UAT), and training sessions. You will guide clients through the implementation process, from initial design to final delivery
  • Provide Expert Advisory: Act as a trusted advisor to clients, supporting the optimization and harmonization of their business processes. You will translate complex requirements into actionable and scalable solution designs
  • Collaborate and Contribute: Work closely with international teams to deliver projects with a focus on global scalability. Your contributions will ensure our foundational solutions are robust and ready for future market rollouts
  • Grow Your Expertise: We'll invest in your professional development. You will have the opportunity to earn certifications on our platform and stay at the forefront of industry best practices
  • Be Part of the Team: Collaborate proactively on internal initiatives and projects

    • Requirements

  • Demonstrated 3+ years of consulting experience, within Life Sciences or adjacent industry
  • 3+ years of hands-on SaaS technology implementation projects, in the following roles or similar: Configuration Specialist, Functional Analyst, Solution Architect, Business or Technical Consultant
  • Demonstrated ability to manage customer-facing activities and stakeholder relationships
  • Strong presentation skills and experience are essential
  • Able to travel approximately 20%
  • Fluent in English (written and spoken) and one of the following languages: French, German, Spanish, or Italian

    • Nice to Have

  • Experience working on projects with a global scope or with international teams
  • Understanding of Medical, Key Account Management, or Events Management
  • Salesforce.com certification and implementation experiences
  • Veeva certification and implementation experiences
  • Major events management platforms (e.g. Cvent, SpotMe, On25) implementation experiences
  • Experience in multichannel marketing
  • Additional European language

    • Perks & Benefits

  • Work anywhere policy - You can utilise our office spaces or work remotely
  • Stock bonus %
  • Private medical insurance
  • Life assurance
  • Veeva 1% giving
  • Wellness reimbursement
  • The chance to work with a genuine market leader
  • Incredible support from the wider team, and a best-in-class tech stack to help you be successful in your role

    • Skills

    Business Process MappingCloud-based SaaSConfigurationCRM ImplementationCventFunctional AnalysisMultichannel MarketingOn25Project ManagementSalesforce.com (certification)Solution ArchitectureSpotMeUAT FacilitationVeeva CertificationVeeva CRMVeeva VaultWorkshops

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