Implementation Manager
AI Summary
About DEUNA 🧡DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue.
About this role
About the Role
As an Implementation Manager, you will take full ownership of the merchant onboarding and integration journey after pre-sales closes the technical design.
You will prepare integration packages, build go-live plans, answer technical questions, coordinate internal teams for product developments, and ensure high-quality and on-time merchant go-lives.
You will be measured not only by the speed of onboarding but also by the quality of the go-live — making sure every flow, exception, and integration need is correctly addressed and tested.
Responsibilities
Prepare and deliver a full Statement of Work (SOW) for the merchant, including:
Test credentials
API documentation
Integration diagrams
Any project-specific technical material
Define and align a Go-Live Timeline:
Work with the merchant to break down the project into phases (if needed)
Identify key milestones, dependencies, and risks
Be the merchant’s main technical point of contact during integration:
Support the merchant’s technical team with questions, troubleshooting, best practices, and clarifications
Own and push timelines:
Ensure the merchant and internal teams are meeting the project deadlines
Actively manage risks, delays, and escalations
Collaborate closely with the Product and Engineering teams to:
Escalate and prioritize integration blockers
Follow up on new developments and product features required by the merchant
Build UAT (User Acceptance Testing) matrices:
Internal-facing UAT matrices to align Product teams on the development acceptance criteria
Merchant-facing UAT matrices to ensure the merchant tests every critical payment flow and use case
Drive a clean go-live process:
Monitor launch success
Ensure operational readiness of all flows (payment success, failure handling, refunds, tokenization, etc.)
Post-go-live support:
Stay engaged for 3 weeks after go-live to ensure stability before handing off the account.
Requirements
3+ years of experience in technical project management, technical account management, merchant integrations, or technical consulting — preferably in Fintech, Payments, or SaaS companies.
Strong technical understanding of payment integrations (APIs, SDKs, payment gateways, fraud vendors, alternative payment methods).
Exceptional project management skills: timeline creation, stakeholder management, risk mitigation.
Client-facing experience: comfortable leading technical conversations with merchant engineering teams.
Organized and proactive: capable of running multiple integration projects at the same time.
Experience with UAT planning and test case validation.
Fluent in Spanish and English.
Startup or high-growth tech environment experience is a plus.