Incident Manager
AI Summary
Incidents Manager responsible for managing incident and problem processes across data center infrastructure, coordinating with IT, engineering and vendors, and driving process improvements and automation.
About this role
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
As an Incident Manager, you will be responsible for managing Incident and Problem processes across our data center infrastructure. You will coordinate between internal teams and external partners to ensure quick and effective resolution of hardware, firmware, and infrastructure-related issues.
You are someone who enjoys diving deep into processes, continuously improving and automating workflows to deliver a more reliable and efficient service.
Your responsibilities will include:
- Lead Incident and Problem Management for all hardware, firmware, and IT operational issues that impact services.
- Coordinate between the IT Infrastructure team, Engineering, and external vendors/contractors to resolve issues and optimize communication.
- Manage and maintain the Knowledge Base, encouraging contributions to service operation documentation.
- Drive process improvements and follow up on corrective actions.
- Identify opportunities for automation to prevent incidents and detect issues at an early stage.
You’re welcome to work in our office in Amsterdam, The Netherlands.
We expect you to have:
- Proven experience in Incident and Problem Management.
- Strong understanding of data center operations, server, and network equipment.
- Hands-on experience in process design and implementation.
- Technical background in troubleshooting data center IT hardware.
- Excellent communication and coordination skills.
- Ability to create and deliver presentations, charts, diagrams, and reports.
- Strong data analysis and scripting skills for identifying deviations and trends.
- High proficiency in spoken and written English.
- Proactive, detail-oriented, and responsible approach to work.
It will be an added bonus if you have:
- ITIL or equivalent service management certification.
- Driving license (category B).
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and work-life balance
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Skills
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