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Posted 3 months ago

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Inside Sales / Customer Service Representative

Hartland, WI 53029On-siteFull-time

AI Summary

Customer Service professional responsible for handling inquiries, processing orders, quotes, and collaboration with sales to meet customer needs in a fast-paced environment.

About this role

Price Engineering, a SunSource company, specializes in engineered custom products and solutions through engineering resource management, research, planning and development in the areas of hydraulics, pneumatics, automation and electrical systems. www.priceeng.com

Customer Service is a fast-paced environment and a fundamental area to demonstrate and apply “best-in-class” customer service to the fluid power and automation marketplace. Price Engineering’s ability to meet our customers’ needs and exceed their expectations is key to our continued growth and success. This requires passionate, motivated, and energetic individuals at the Customer Service level. This position will interface with all Price Engineering departments and personnel.

Essential Functions

  • Take incoming phone calls from customers
  • Respond promptly to customer inquiries thru phone calls, e-mails and customer portals as necessary
  • Enter customer orders in Price Engineering ERP system with goal of 100% accuracy
  • Quote customers on components as needed and enter all quotes into ERP system or shared directory
  • Assist customers in finding components by using product catalogs, web-based catalogs, internal resources
  • Expedite customer orders as needed to meet required and promised dates
  • Provide solutions to customer needs in a “team” environment
  • Follow-up on quotes as needed
  • Assist outside sales when necessary (quoting, expediting, customer visits)
  • Continuous development of sales skills to up-sell or additional-sell to customers
  • Other responsibilities and/or projects as assigned by management
  • Work Environment: Shared Office Environment

    • Experience, Education and Skills

  • Education:2 or 4 year degree in fluid power, business, marketing, or related experience
  • 3+ years in customer facing position
  • 3+ years computer experience (MS Office, ERP or MRP system)
  • Excellent communication skills, both written and verbal
  • Ability to work in both team environments and individually
  • Ability to multi-task and prioritize work on a regular basis
  • Ability to maintain composure under stressful situations
  • Excellent time management skills
  • Self-motivated, energetic
  • Sound judgment and decision-making ability
  • Demonstrates integrity and ethical standards
  • Maintains a professional demeanor at all times
  • Effective listening, communication and negotiating skills
  • Motivated self-starter, comfortable in fast-paced environment

    • Skills

    CommunicationCRMCustomer ServiceData EntryERPExpeditingMRPMS OfficeOrder ManagementPricingProduct CatalogsQuoting

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