Intake Specialist (Remote) | Philippines

• Job Title: Intake Specialist
• Job Type: Long-term, full-time contractor
• Workplace: Remote

At **HireHawk **,we connect top global talent with high-performing U.S.companies.Our focus is on finding exceptional professionals who bring both expertise and drive to every role.We’re passionate about helping candidates grow their careers while supporting our clients with reliable,remote-ready talent that makes an impact from day one.

We’re looking for a detail-oriented and empathetic Intake Specialist to be the first point of contact for prospective clients. In this role, you’ll handle inbound inquiries, gather key information, and ensure a smooth and professional intake process. You'll play a critical role in shaping the client’s first impression of our company.

Handle inbound calls, emails, and/or chat from prospective clients

• Conduct initial intake interviews and gather relevant information
• Accurately document client details in CRM or internal systems
• Assess inquiries and route cases to the appropriate team
• Follow up with leads to ensure completion of intake process
• Maintain a high level of professionalism and empathy in all interactions
• Meet response time and conversion KPIs

Requirements

• Minimum of 2 years of professional experience as an Intake Specialist .
• Working knowledge of personal injury legal terminology and standard intake procedures.
• Proficiency with CRM or legal case management software
• Strong organizational skills with high attention to detail in documentation and client information management.
• Ability to manage multiple client inquiries simultaneously in a high-volume, fast-paced environment.
• Reliable high-speed internet and availability to work consistently during US Time Zones.
• High school diploma or equivalent required.
• Strong commitment to confidentiality and adherence to legal and ethical professional standards.
• Demonstrated empathy and professionalism when supporting potential personal injury clients during initial intake conversations.

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.

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