Customer Support Specialist
RemoteRemote
AI Summary
Customer support specialist handling first-point-of-contact interactions for a global SaaS customer base, troubleshooting product issues and delivering empathetic solutions.
About this role
Intercom: Customer Support Specialist
Company: Intercom Location: Remote Type: Full-time Category: Customer Support
Headquarters: Remote
URL: https://intercom.com
Intercom is growing its customer support team to provide world-class support to our global customer base. You'll be the first point of contact for our customers and help resolve complex product issues.
- 2+ years of customer support experience, ideally in SaaS
- Excellent written and verbal communication skills
- Empathy-driven approach to problem solving
To apply: https://weworkremotely.com/remote-jobs/intercom-customer-support-specialist
Skills
CRM ToolsCustomer SupportEmail SupportEmpathyIssue ResolutionLive ChatMultilingual CommunicationPhone SupportProduct KnowledgeRemote CollaborationSaaS SupportTicketing SystemsTroubleshootingVerbal CommunicationWritten Communication
