Posted 100 months ago

*International Video Remote Interpreters

InternationalRemoteFull-time

AI Summary

Video Remote Interpreter facilitates language communication via web-based VRI system, handling inbound calls and basic troubleshooting while delivering professional customer service.

About this role

Overview:

As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.

Responsibilities:

·Interpret through web-based VRI system

·Answering inbound calls in a timely manner

·Assist clients with basic troubleshooting (refer to manager or IT department if necessary)

·Provide superior customer service

Qualifications/Experience:

·Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements

·Adhere to Code of Professional Conduct

·Attention to detail, while working in a fast-paced environment

·Strong oral and written communication skills in English and the target language

·Professional and positive phone manner with clients from all types of businesses

·Familiarity working in a windows environment (preferred)

·Experience with VRI systems(preferred)

·PC Trouble shooting skills (preferred)

·Previous interpreting experience (preferred)

VRI Technical Requirements:

PC Minimum Requirements

· Windows 8.1 or higher

· AMD A8 or Intel Core i5 or faster

· 4GB RAM

· 40 Mb free space on HDD

· High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended webcam

· PC - Logitech WebCam® C920 HD Pro or better

MAC Minimum Requirements

· Mac with Intel Core i5(5th Gen)

· Mac OS X ‘Yosemite 10.10 or higher

· 4GB RAM

· 40MB hard drive space Latest Firefox/Safari and Apple software updates

· High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended MAC webcams

· MAC- Internal iSight

· Logitech C920 Pro (recommended for best experience). Must be MAC compatible

RECOMMENDED USB HEADSET

· Plantronics USB Headsets

Backdrop

· Chroma key blue backdrop

· Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 "

· www.TheWebAround.com (56” diameter)

Room Illumination

· All illumination should be artificial (Preferably incandescent light)

· We will test for optimizing lighting

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.

Skills

Basic IT CoordinationBilingual ProficiencyCustomer ServiceDocumentation SkillsFile ManagementHD Video SetupInternet Connectivity (5 Mbps Up/down)Interpreting ExperienceMacOS Compatibility (Yosemite Or Higher)PC TroubleshootingPlantronics USB HeadsetsProtocol AdherenceRapid Call HandlingTelecommunication EtiquetteVRI SystemsWebcams (HD Pro C920)Windows Environment

*International Video Remote Interpreters

About this role

Skills

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