Island Attendant

Position: Island Attendant

Department: Renaissance Island

Division: Beverage & Food

Wind Creek Aruba Purpose:

Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Wind Creek Aruba Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focus on our Guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

To ensure a welcoming, clean, and safe beach environment for all guests. The Island Attendant enhances the guest experience by providing excellent customer service, maintaining beach facilities, and ensuring smooth beachside operations.

Reporting line:

Facility Manager/Director of Island

Basic Function

Position: Island Attendant

Department: Guest Services / Beach Operations

Reports To: Facility Manager / Director Island

Location: [Renaissance Island]

Schedule: Full-time / Part-time (Weekends & Holidays as required)

Value System:

• Guest-first mindset: Every guest interaction is an opportunity to create a memorable experience.

• Respect for the environment: Our beach is our pride; we care for it as stewards of nature.

• Team spirit: Working together with positivity and responsibility.

• Integrity & accountability: We do what’s right, even when no one is watching.

GENERAL RESPONSIBILITIES

• Greet all guests with a warm and friendly attitude.
• Maintain cleanliness and organization of all beach areas, including sunbeds, lounge chairs, towels, and walkways.
• Assist in setting up and breaking down daily beach arrangements.
• Monitor guest activity and provide support as needed.
• Ensure guests adhere to safety rules and beach policies.

JOB SPECIFIC TASKS

• Set up beach lounge chairs in a neat, guest-ready manner.
• Distribute and collect towels, keeping accurate counts.
• Provide information about water sports, resort services, and island activities.
• Assist with basic first aid when necessary and report any accidents to management.
• Maintain beach equipment and report damages or loss.
• Help organize beach events or activities as needed.

General

• Control incoming and outgoing beach towels.
• Report variances to Facilities Manager.
• Maintain positive working relationships with third party Red Sail Sport service.
• Treat equipment belonging to the to beach and Island as you would with the property.
• Control the towel carts to ensure they are clean.
• Keep the restaurants clean from trash bins to Beach sand.
• Ensure all equipment is properly maintained and in good condition.
• Return all supplies to their proper place at the end of your shift.
• Maintain a neat, clean, safe and well-organized workspace at all times.
• Responsible for working in a productive and efficient manner.
• Attend all required meetings and trainings as requested by management.
• Perform any other reasonable requests within your function made by your superior.
• Be a good representative of the Renaissance Wind Creek Aruba.

Communication

• Communicate effectively and respectfully with guests, coworkers, and supervisors.
• Use two-way radios or communication devices to coordinate with other team members.
• Report any concerns, guest complaints, or incidents immediately and appropriately.
• Provide clear instructions or information to guests, especially regarding safety and facility use.

Guest Relations

• Be a micro-local Navigator.
• Provide guest experiences that provoke discovery and live our brand values.
• Have good knowledge of all hotel facilities in order to answer all guest inquiries.
• Know how to use the LEARN model and apply the steps to resolve guest issues.

Safety and Security

• Regularly inspect the beach area for potential hazards.
• Enforce safety protocols, including swimming zone rules and weather alerts.
• Immediately report (near) accidents and unsafe situations/actions to superiors.
• Lost and found items must be immediately reported to your superior.
• Maintain vigilance and notify the appropriate personnel in case of emergencies or suspicious activity.

Minimum Requirements

Physical condition - This function requires a good physical condition and ability to work 8 hours on your feet.

Languages – English is required for high-guest contact employees and a second language, namely Papiamento, Spanish or Dutch are required for certain positions.

Detailed - Attention to detail when cleaning.

Motivated and responsible - Be a self-starter, show initiative and motivate others to maintain a positive work environment.

Efficiency - Ability to work efficiently and complete tasks during the timeframe provided by your supervisor.

Flexibility - Ability to work flexible hours including but not limited to days, nights, evenings, and holidays.