IT Applications & Integrations SPOC

Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.

Role Overview:

The IT Systems SPOC at CPrime will serve as the single point of contact for Projector PSA and Salesforce platforms, ensuring seamless integration with Microsoft 365 and related systems. This role supports CPrime’s global delivery, finance, and sales teams by maintaining system integrity, accurate data flow, and reliable integrations.

• Act as the primary IT SPOC for Projector PSA across CPrime.

• Manage user lifecycle (onboarding, offboarding, role and access updates).

• Maintain employee records, engagements, rate cards, RDC mappings, and utilization data.

• Troubleshoot issues related to projects, revenue recognition, cost tracking, and reporting.

• Partner with Finance and Delivery leadership to support audits and compliance needs.

• Ensure data accuracy post Salesforce → Projector migrations.

• Support Salesforce integrations with Projector PSA.

• Validate opportunity readiness (Closed Won status, mandatory fields) before sync.

• Investigate and resolve missing or failed engagement transfers.

• Liaise with Salesforce administrators and Sales Operations teams.

• Administer Microsoft 365 / Azure AD user accounts, licenses, groups, and roles.

• Conduct periodic access reviews and ensure compliance with CPrime security policies.

• Support authentication, MFA, and identity-related issues across global users.

• Coordinate access requirements for integrations and service accounts.

• Support and monitor API integrations between Salesforce and Projector PSA, and Microsoft services and third-party SaaS platforms.

• Understand integration flows, authentication mechanisms, and data dependencies.

• Coordinate with vendors and internal teams for fixes and enhancements.

• Create and maintain SOPs, runbooks, and system documentation (Confluence).

• Document integration logic, known issues, and operational workarounds.

• Support audit requests with system reports and access logs.

• Act as a liaison between IT, Finance, HR, Sales, and Delivery teams.

• Provide clear updates on issues, timelines, and resolutions.

• Support global CPrime teams across US, India, Australia, and other regions.

• Strong hands-on experience with Projector PSA.

• Working knowledge of Salesforce (support and integration perspective).

• Good understanding of Microsoft 365 / Azure AD administration.

• Experience with API integrations, data sync, and authentication models.

• Familiarity with SaaS-based enterprise systems.

• Strong troubleshooting and analytical skills.

• Ability to understand finance, delivery, and sales workflows.

• Experience supporting audit and compliance requirements.

• Excellent communication and stakeholder management skills.

• Process-oriented with strong documentation mindset.

• Ability to own systems end-to-end as a SPOC.

• Exposure to PSA, ERP, or finance systems.

• PowerShell or automation experience.

• Prior experience supporting global teams.