IT Business Systems Administrator

About the role:

We'relooking for someone who genuinely likes making business tools work well for the people using them.You'llown the day-to-day administration of our core platforms — Jira, Confluence, SharePoint, and our ERP systems — and act as the go-to person when teams need something configured, fixed, or improved.

Thisisn'ta help desk role.You'llbe working at the platform level, sitting between IT and the business, turning operational headaches into workflows thatactually makesense. If you get satisfaction from cleaning up a messy Jira project or building an automation that savesa teamhours every week,you'llfit right in.

We currently do not offer sponsorship or relocation for this role.

What you'll do:

Atlassian Suite (Jira & Confluence)

• Own Jira project administration across software, business, and service management teams: workflows, issue types, screens, custom fields, permission schemes, and notifications.

• Build automation rules to cut down on manual work and keep project data clean and reliable.

• Keep Confluence organized and useful: space management, page templates, permissions, and content governance.

• Handle user provisioning, group management, and license tracking across both tools.

• Evaluate and manage Atlassian Marketplace apps.

• Help teams get real value out of their boards, backlogs, and reports.

Microsoft 365 & SharePoint

• Administer SharePoint Online: site collections, document libraries, metadata, permissions, and governance.

• Configure and support Teams environments for specific business units and project teams.

• Manage OneDrive configuration, sharing policies, and folder structure standards to keep things consistent across teams.

• Build Power Automate flows that connect SharePoint to other business tools and reduce manual handoffs.

• Own SharePoint architecture decisions and serve as the internal expert on intranet structure and best practices.

ERP Systems (NetSuite,DeltekCostpoint, SAP)

• Administer user accounts, roles, and permissions across ERP platforms.

• Configure custom fields, forms, workflows, and reports to support finance and operations teams.

• Coordinate updates, patches, and testing cycles with vendors and internal stakeholders.

• Dig into data integrity issues and work with teams to fix the root cause, not just the symptom.

• Support integrations between ERP systems and the rest of the platform stack.

• Keep configuration documentation and change history clean for audit and compliance purposes.

CRM & Business Tools (HubSpot / Salesforce)

• Support HubSpot and/or Salesforce at a configuration level: users, objects, workflows, validation rules, and reporting.

• Help sales and marketing teams with platform questions, data hygiene, and workflow improvements day to day.

• Coordinate with dedicated CRM owners or vendors on larger changes and integrations.

Documentation & Stakeholder Support

• Write documentation and training materials thatactually getused, so teams can self-serve and stop re-asking the same questions.

• Work with stakeholders across finance, operations, andproductto understand what they need and build it the right way.

• Track license renewals and flag opportunities toconsolidateor cut costs.

• Manage vendor relationshipsforsupport escalations and new feature rollouts.

Required Qualifications:

• 7-10 yearsin a SaaS platform administration, IT Administrative Operations, or IT Business Systems Administration role.

• Deep Jira administration experience: workflows, permission schemes, custom fields, automation, and multi-project configuration.You'vedone thisatscale, not just for one team.

• Confluence administration: space management, templates, permissions, and keeping content findable long-term.

• SharePoint Online administration: site architecture, permissions, libraries, and Power Automate, with working knowledge of Teams and OneDrive configuration at a team level.

• Hands-on ERP administration with at leastone ofNetSuite,DeltekCostpoint, or SAP: user management, configuration, reporting, and vendor coordination.

• Working knowledge of HubSpot or Salesforce at a configuration and support level.

• Someone who documents as they go and communicates clearly with both technical and non-technical people.

• Good judgment about when to build something, when to configure it, and when to tellsomeonetheir requestdoesn'tmake sense.

Preferred Qualifications:

None of the followingarerequired, but if you can show real hands-on experience with any of them, we want to hear about it.

• Atlassian certifications (Jira Administrator, Confluence Administrator, or ACP credentials).

• Salesforce Administrator certification (ADM-201).