IT & Business Systems Coordinator

Key Responsibilities

• Serve as the primary internal point of contact for the Company’s outsourced IT provider.
• Coordinate support tickets, service requests, user issues, equipment needs, and follow-up items with the IT provider.
• Communicate internal priorities and help ensure open IT matters are tracked through resolution.
• Escalate unresolved or urgent issues to management as needed.
• Coordinate with phone, PBX, internet, and mobile service providers regarding service issues, billing questions, equipment needs, user changes, and support requests.
• Help review technology service usage and identify services, lines, or accounts that may no longer be needed.

• Receive, unpack, organize, and prepare newly purchased computers and related equipment.
• Coordinate with the outsourced IT provider to ensure computers are properly configured, secured, and ready for employee use.
• Assist with employee onboarding and offboarding technology needs, including equipment, user accounts, access requests, and related coordination.
• Maintain basic records of assigned equipment, users, and device status.
• Coordinate replacement, return, repair, or disposal of equipment as needed.

• Maintain the Company’s fixed asset tracking records, including computers, technology equipment, and other fixed assets assigned by management.
• Record new asset purchases, including asset description, serial number or identifying information, location, assigned user or department, purchase date, and other relevant details.
• Track asset assignments, transfers, returns, replacements, and disposals.
• Coordinate with Accounting to ensure fixed asset records support capitalization, depreciation, disposals, transfers, and periodic reporting requirements.
• Assist with periodic fixed asset reviews or physical verification procedures.
• Notify Accounting and management of asset changes, missing equipment, damaged assets, or items that may need to be retired or disposed of.

• Assist with user access setup, changes, and removals for company platforms, subject to management approval and applicable security procedures.
• Ensure access requests are properly documented and routed to the appropriate approver or vendor.
• Support periodic user access reviews by gathering information, following up with managers, and coordinating changes.
• Escalate concerns regarding inappropriate or outdated access.

• Create, update, and maintain Epicor BAQs and related reports as needed.
• Assist departments with data requests, reporting needs, and system-related questions.
• Work with internal users to understand reporting requirements and translate them into practical Epicor queries or exports.
• Support process improvement efforts by helping identify system data, reporting gaps, and opportunities for better visibility.
• Coordinate with Epicor support, consultants, or internal stakeholders when issues or enhancements require additional technical assistance.

• Maintain documentation for recurring technology processes, vendor contacts, system access procedures, equipment assignments, fixed asset tracking, and common support steps.
• Help organize technology-related records in the Company’s designated storage locations.
• Support management in reviewing technology expenses, subscriptions, vendor services, and recurring charges.
• Provide practical first-level assistance to employees by helping identify whether an issue should be handled internally, by the outsourced IT provider, or by another vendor.
• Perform other related duties as assigned.

Skills, Knowledge & Expertise

• Prior experience in IT coordination, business systems support, help desk coordination, ERP support, vendor coordination, asset tracking, or a similar role preferred.
• Experience with Epicor, ERP systems, SQL concepts, BAQs, reporting tools, or data exports preferred.
• Practical understanding of business systems, user access, computer equipment, phones, mobile devices, and common workplace technology.
• Ability to maintain confidentiality and handle sensitive system access information appropriately.

• Experience with Epicor Kinetic or similar ERP system.
• Experience creating or modifying BAQs, reports, dashboards, or system queries.
• Familiarity with Microsoft 365, SharePoint, OneDrive, Teams, and common business applications.
• Basic understanding of user access controls, onboarding/offboarding processes, and IT security practices.
• Experience coordinating with outsourced IT providers, phone vendors, internet providers, PBX vendors, or mobile carriers.
• Experience maintaining equipment records, asset logs, or fixed asset tracking schedules.

• Strong organizational skills and ability to track multiple open items at the same time.
• Ability to communicate clearly with both technical vendors and non-technical internal users.
• Strong attention to detail, especially when handling access requests, equipment assignments, fixed asset records, and vendor follow-up.

Benefits

• Free Medical Insurance Plans for employees
• Medical, Dental & Vision Insurance
• 401K with company match 4%
• 15 Days annual PTO
• Paid Holidays
• Short/Long Term Disability
• Health and wellness program
• Discount program
• Life insurance
• Company sponsored events
• Career advancement opportunities
• Competitive wages
• Employee assistance program
• HSA/FSA plans
• Brochure of additional benefits