IT Customer Support / Technical Support

JOB RESPONSIBILITIES:

• Provide first-level support to end users for payment gateway system inquiries via phone calls, chat messages, or remote assistance.

• Diagnose, troubleshoot, and resolve software-related technical issues efficiently.

• Deliver product training and guidance to end users to ensure effective system usage.

• Handle customer issues in a timely, professional, and customer-focused manner.

• Gather and analyse information related to technical problems, and collaborate with internal IT teams to resolve issues.

• Participate in ad-hoc projects and support pre-implementation discussions and activities.

JOB REQUIREMENTS:

• Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, Software Engineering, Mathematics or equivalent.

• Required language(s): Mandarin, English

• At least 1 year of relevant experience in Customer Service or IT Support field.

• Strong verbal and written communication skills.

• Basic knowledge of IT systems and software troubleshooting (preferred).

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and manage multiple tasks.

• Ability to work independently and as part of a team.