Posted 4 months ago
IT Customer Support / Technical Support
AI Summary
Provides first-level IT and payment gateway support to end users via phone, chat, and remote assistance; troubleshoots issues, delivers training, and collaborates with internal IT teams.
About this role
JOB RESPONSIBILITIES:
Provide first-level support to end users for payment gateway system inquiries via phone calls, chat messages, or remote assistance.
Diagnose, troubleshoot, and resolve software-related technical issues efficiently.
Deliver product training and guidance to end users to ensure effective system usage.
Handle customer issues in a timely, professional, and customer-focused manner.
Gather and analyse information related to technical problems, and collaborate with internal IT teams to resolve issues.
Participate in ad-hoc projects and support pre-implementation discussions and activities.
JOB REQUIREMENTS:
Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, Software Engineering, Mathematics or equivalent.
Required language(s): Mandarin, English
At least 1 year of relevant experience in Customer Service or IT Support field.
Strong verbal and written communication skills.
Basic knowledge of IT systems and software troubleshooting (preferred).
Strong analytical and problem-solving abilities.
Ability to work under pressure and manage multiple tasks.
Ability to work independently and as part of a team.
Skills
Explore related jobs
More jobs at UpGrowth HR Sdn. Bhd.
- Human Resource GeneralistKuala Lumpur, MY
- Finance ManagerKuala Lumpur, MY
- Branding and Creative (Design) InternshipKuala Lumpur, MY
- Senior Social Media & E-Commerce Marketing ExecutiveKuala Lumpur, MY
- Personal Assistant (PA)/Executive Assistant (EA) - Mandarin SpeakerKuala Lumpur, MY
- Senior Performance Marketing ExecutiveKuala Lumpur, MY
Similar Customer Support jobs
Jobs in Kuala Lumpur
- HField Technical SupportHpe · Kuala Lumpur, Selangor
- IT Services Category Manager – Cloud Networking and Connectivity (Technology Procurement)BP Products N.A. Inc. · Malaysia - Kuala Lumpur
- Statutory Sr AccountantNXP USA Inc. · Kuala Lumpur
- Product Marketing Manager, SurgicalEdwards Lifesciences LLC · Malaysia-Kuala Lumpur Commercial
- MGR (Sr Exec), Inward Remittance Officer, CMOCUnited Overseas Bank (Malaysia) Bhd · Kuala Lumpur (City Area)
- MGR/AVP, Treasury Sales Acquisition ManagerUnited Overseas Bank (Malaysia) Bhd · Kuala Lumpur (City Area)
Browse these categories
Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.