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Athena

Posted 10 months ago

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IT Intern

RochesterOn-siteInternship

AI Summary

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges.

About this role

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.

Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff.

Are You a Good Fit For Us?
The IT Intern will provide support to the Information Technology department. The IT Intern will support daily operations, troubleshoot technical issues, and contribute to ongoing projects. This role includes providing technical support to end-users and collaborating with team members to implement solutions. The Intern will also have opportunities to learn about emerging technologies and contribute to process improvements within the IT department.

Duties and Responsibilities:

  • Assist with troubleshooting hardware and software issues
  • Support routine updates, backups, and performance monitoring
  • Help document IT procedures and user manuals
  • Assist in monitoring and resolving connectivity issues
  • Aid in the installation and configuration of applications
  • Provide basic training and support for new tools
  • Organize and manage digital files
  • Support ongoing IT initiatives through research and data collection
  • Help implement security protocols
  • Work with the IT team and other departments
  • Collaborate with IT Manager and Director of Operations on IT-related projects
  • Ad-hoc duties as assigned
  • Other duties as assigned by Supervisor
  • Qualifications

  • Pursuing an Associate's or bachelor's degree in Computer Science, IT, or a related field.
  • Basic understanding of hardware, software, and networking.
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication abilities.
  • Ability to collaborate effectively with others.
  • Basic knowledge of common IT tools (e.g., Microsoft Office, Google Suite).
  • Ability to follow instructions and maintain confidential documentation.
  • Must be able to provide between 10-20 hours of availability onsite 3x a week.
  • Minimum 6-month commitment. 1 year is ideal.
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