IT Onsite Support Engineer (Shanghai)

D-ploy is a company specialized in IT and engineering solutions operating internationally. We take pride in delivering innovative and high-quality services to numerous industry-leading clients. Through strong relationships and trusted partnerships within the IT community, we optimize our clients’ productivity and contribute to their business success and value.

We are currently looking for a committed, flexible, and solutions-oriented professional to join us as an IT Onsite Support Engineer in ** Shanghai **. If you want to be part of a dynamic and international organization, we would love to hear from you!

Responsibilities

• Provide first- and second-level support to internal users.
• Analyze, prioritize, and resolve incidents and service requests.
• Log and manage tickets in the incident system following ITIL-based processes.
• Install, configure, and maintain workplace equipment (hardware and software) as well as mobile devices and peripherals.
• Perform standard software installations, updates, and patching of business applications.
• Document processes, prepare reports, and create knowledge base articles.
• Collaborate with product teams, development, and other business departments.

Requirements

• Education in IT or a comparable qualification.

• 2–3 years of experience in IT support, service desk, or similar roles.

• Strong knowledge for analyzing and resolving user and system issues.

• Structured, solutions-oriented, and autonomous working style.

• Strong technical and organizational skills.

• Service-minded, professional, and friendly attitude towards users.

• Ability to communicate clearly and effectively with customers and colleagues.

• Ability to manage multiple tasks in parallel and prioritize in a customer-focused manner.

• Team player with experience working in international and multicultural environments.

• Fluent Mandarin and a good command of English, both spoken and written.

• Availability to work on site at the assigned location.

• A valid criminal record certificate (not older than 3 months) is required.

Benefits

• Broad range of activities, tasks, and projects
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is **IT ** in your DNA?