Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
About the Role
We are seeking an IT Operations Specialist III who is a self-starter, systems thinker, and operationally mature. You’ll act as the frontline and backbone of our IT Business Partnership and will be responsible not only for resolving user issues but identifying root causes, connecting related signals, proactively improving our support environment and provide a detailed step-by-step solution for future reference (and automations that work on its basis)
This role requires someone with deep hands-on expertise in Okta, Jamf, and Google Workspace, and a proven track record of independently managing enterprise endpoint fleets, identity systems, and user lifecycle tooling. The right candidate is meticulous in documenting work, attentive to workspace hygiene, and thrives under pressure while remaining approachable, empathetic, and solution-driven.
Location: Hybrid role with average of 1 day in-office and by request ie. event, projects (must be within a 2h commute from SoHo, NY)
Department: Global IT
Reports to: IT Operations Manager
Key Responsibilities
Provide Level 1–3 support across all IT platforms with a strong focus on Mac, Windows, SaaS (Google Workspace, MS365), and MDM (Jamf/InTune)
Visit the office and perform infrastructure quality checks on-site at least once a week OR on-demand (Currently most people visit the office on Tuesdays/Wednesdays)
Own and coordinate endpoint and peripheral procurement, imaging, deployment, inventory documentation and lifecycle management globally
Proactively monitor systems, logs, and user behaviors to identify and prevent issues before they are reported
Document and maintain clear Open/In Progress/Completed task status in our team tools.
Act as escalation point for IT to our stakeholders on best practices, ownership, and structured troubleshooting
Participate in IT projects including migrations, automation tooling, system integrations, and vendor transitions
Support weekly IT onboarding sessions, with a focus on automation and user-readiness.
Process offboarding sessions along with the hardware retrieval process, preparing to repurpose devices etc.
Deliver VIP support and ensure a calm, helpful demeanor under pressure
Quickly reprioritize tasks and shift focus ad-hoc in response to urgent business needs
Maintain tidy, functional, and documented workspaces, whether physical or digital
Provide cross-functional support in collaboration with Security, Engineering, People Ops, and OfficeOps
Apply structured thinking to analyze and connect related incidents
Contribute to and maintain internal documentation (SOPs, runbooks, FAQs)
Operate within and improve existing ITIL-aligned practices: incident, change, and problem management
Experience with Google Meet hardware (setup, troubleshooting, and support)
Practical experience using Gemini and/or Claude in day-to-day IT support and documentation
Required Qualifications:
5+ years of experience in a dedicated Operations role
Demonstrated Okta administration experience (group rules, user-lifecycle, API-based provisioning)
Hands-on Jamf Pro management, including policies, profiles, blueprints, compliance enforcement, smart groups
Comfortable in both Mac (primary) and Windows (secondary) environments
Strong working knowledge of InTune, MS365
Proven ownership of user lifecycle automation, account security, and asset hygiene
Familiarity with Atlassian Jira Service Management and Confluence
Strong documentation habits and ability to write SOPs and user-friendly walkthroughs
Traits & Competencies:
User-first, proactive support approach and acts before being asked
Partners with a global remote team across different time zones in a collaborative environment.
Communicates clearly and kindly with both end-users and technical stakeholders
Receives and integrates feedback constructively
Operates with urgency and responds in a timely and predictable manner
Curious and open to learning new tools and systems in an evolving environment
Demonstrates structured troubleshooting, and when encountering a solved problem, can explain their process and how it aligns or diverges from the actual fix
Desired Characteristics:
Familiarity with asset management tools (e.g. Jira CMDBs)
Experience supporting SOC2, ISO27001, or similar compliance environment
Formal ITIL training or certifications
Ability to operate in Slack-first and remote environments
Willing to travel out of state as needed
Prior use of automation tooling (e.g., BetterCloud, Okta Workflows, Google Apps Script) is a plus
