IT Service and Support Engineer for Helpdesk

💥 The Opportunity

Ready to level up your IT career?

We’re on the hunt for a driven, customer-obsessed Level 2 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn’t your average support role. You’ll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that **delivers real impact daily **—this is for you.

🎯 What You’ll Be Doing

• 🔧 Taking ownership of **Level 2 escalations **—diagnosing, troubleshooting, and resolving issues with confidence
• 📞 Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way
• 🤝 Supporting the 1st Line team when it matters most (especially during busy periods)
• 🚀 Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure
• 📝 Keeping documentation sharp, accurate, and always up to date
• 💡 Spotting trends, recurring issues, and contributing to continuous service improvements

🧠 What You Bring

• ✔️ Proven experience in an MSP environment (non-negotiable)
• ✔️ A strong customer-first mindset—you genuinely care about outcomes
• ✔️ Confidence communicating with users at all levels (from non-tech to technical stakeholders)
• ✔️ The ability to prioritise, troubleshoot, and deliver under pressure
• ✔️ A proactive, solutions-driven approach—you don’t wait, you act
• ✔️ Strong organisational skills with the ability to juggle multiple priorities

Requirements

🛠️ Your Tech Toolkit

You’ll need solid experience in:

• Microsoft Windows Server
• Windows 10/11
• Active Directory (user & group management)
• Microsoft 365 / Office 365 administration
• Networking fundamentals (DNS, DHCP, VLANs = a bonus)

Bonus points if you’ve worked with:

• ☁️ Microsoft Azure
• 🧰 PSA tools (Autotask or similar)
• 💾 Backup & DR solutions (Veeam, Datto)
• 🎓 MS-102 (Microsoft 365 Administrator)

⚡ The Bottom Line

We’re looking for someone who doesn’t just “do the job” —

we want someone who owns it, improves it, and elevates it.

If that sounds like you…

👉 Apply now and let’s build something great together.

Benefits

🌟 Why Join Growth Resourcing?

• 💸 Competitive salary with strong growth potential
• 📈 Be part of a scaling business backed by UK sales leaders
• 🤝 Work in a high-performance, supportive environment
• 🚀 Real career progression opportunities—we grow people, not just teams
• 🧠 Learn fast, move fast, and make an impact from day one