IT Service Desk

About Taager

Taager is the first B2B startup focused on empowering social sellers and merchants. We are transforming the social e-commerce landscape by enabling aspiring and experienced entrepreneurs to sell online without the need for upfront capital, inventory, or operational expertise. From merchandising and warehousing to shipping, cash collection, and customer service, we provide everything our merchants need to grow their businesses.

Since launching in 2019 with a team of just 8 people, Taager has grown to over 350 employees across Egypt, Saudi Arabia, and the UAE. Today, we empower more than 34,000 social commerce merchants with access to over 2,500 products, helping them build and scale successful online businesses.

Our Mission

To empower anyone to start and scale their e-commerce business.

Our Vision

To create a world where everyone has the opportunity to build a successful online business in an easy, accessible, and low-risk environment through the power of technology.

About the Role

We are looking for an IT Service Desk Engineer to join our team and support Taager's IT operations across all branches. In this role, you will provide technical support, maintain IT infrastructure, troubleshoot hardware and software issues, and ensure a seamless technology experience for employees.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents while maintaining agreed service levels (SLAs).
• Install, configure, and maintain desktops, laptops, printers, scanners, telephones, and other IT equipment.
• Support Active Directory, user accounts, permissions, and access management.
• Monitor and maintain IT infrastructure, servers, networking equipment, and backup systems.
• Perform preventive maintenance on IT assets and ensure systems are updated and secure.
• Maintain accurate IT asset inventory and technical documentation.
• Support virtualization environments and business-critical infrastructure.
• Coordinate with internal teams and external vendors to ensure efficient service delivery.
• Participate in on-call support, shift rotations, and provide remote or on-site support when required.
  

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Electronics & Communications Engineering, or a related field.
• 0–2 years of experience in IT Support or Service Desk (Fresh graduates are welcome to apply).
• Good knowledge of:
  • Windows Operating Systems
  • Active Directory
  • Networking fundamentals (Switching & Routing)
  • Microsoft Office
  • Hardware troubleshooting
• Familiarity with virtualization technologies, SCCM, VoIP, antivirus solutions, or IT infrastructure is a plus.
• Strong communication, problem-solving, and customer service skills.
• Cairo-based.
• Willingness to work shifts, weekends, and on-call rotations when required.

Preferred Certifications

• CCNA
• MCSE / MCITP
• ITIL Foundation
• VoIP knowledge

What We Offer

• Competitive compensation package.
• Medical insurance.
• Clear career growth and development opportunities.
• Hands-on exposure to enterprise IT infrastructure, Cloud Systems, Virtualization, Servers, Backup & Restore, Networking, Security, and VoIP technologies.
• The opportunity to work in a fast-growing technology company operating across Egypt, Saudi Arabia, UAE, Oman, Kuwait, and Iraq.
• A collaborative, fast-paced environment where you'll have a real impact on the business.