IT Service Desk Specialist
RiyadhOn-siteFull-time
AI Summary
IT Service Desk Specialist handles first-line IT support, troubleshoots hardware/software/network issues, manages user accounts, and supports onboarding/offboarding while maintaining tickets and documentation.
About this role
We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.
Key Responsibilities:
- Handle IT incidents through ticketing systems and provide first-line support.
- Troubleshoot hardware, software, and network issues (desktops, laptops, printers).
- Resolve issues within SLA and escalate complex cases when needed.
- Manage user accounts (creation, access, password resets).
- Support onboarding and offboarding processes.
- Install, configure, and maintain devices and IT assets.
- Maintain documentation, reports, and IT records.
- Provide user support, guidance, and basic IT training.
- Promote cybersecurity awareness and best practices.
- Identify recurring issues and suggest improvements.
Requirements
- 2–4 years of experience in IT support / service desk.
- Bachelor’s degree in IT, Computer Science, or related field.
- Strong troubleshooting skills (hardware, software, network basics).
- Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice).
- Familiarity with Microsoft 365 and Google Workspace.
- Good communication skills and customer-oriented mindset
Skills
Account ManagementCybersecurity AwarenessDocumentationFreshserviceGoogle WorkspaceHardware TroubleshootingIT Service DeskJiraMicrosoft 365Network BasicsOffboardingOnboardingPassword ResetsServiceNowSoftware TroubleshootingTicketing Systems
