IT Specialist

About the role

The Information Technology Specialist provides technical, operational, and security-focused support that enables reliable and secure technology operations across Navigate Affordable Housing Partners. Reporting to the Director of Information Technology, this role supports systems administration, cybersecurity, end‑user support, and project implementation. The Specialist ensures systems function effectively, assists with troubleshooting and upgrades, and contributes to compliance with organizational and federal IT standards, and supports responsible adoption of AI tools and automation technologies.

What we are looking for

• Specialist that can be comfortable supporting complex IT projects and staff of varied tech abilities with common IT issues
• Familiarity with maintaining infrastructure and being able to communicate IT information across varied levels of understanding

Responsibilities

As an IT Specialist, you willbe responsible fora variety of duties, including but not limited to:

Technical Support & User Assistance

• Provide Tier 1 and Tier 2 support for hardware, software, network, and access issues.

• Install, configure, andmaintainworkstations, printers, mobile devices, and IT equipment.

• Assistin monitoring system performance, Active Directory administration, and user permissions.

Systems Administration & Infrastructure Support

• Assistin overseeing MSP/MSSP administration of servers, cloud infrastructure, and network devices.

• Supportmonitoringroutine maintenance, patching, backups, and system updates.

• Monitor reports to ensure successful completion of scheduled processes.

Cybersecurity,AIGovernance, &Compliance Support

• Assistin managing security tools such as firewalls, VPNs, antivirussystems, endpointprotection,and AI usage monitoring controls.

• Support responsible AI use by enforcing proper data classification and access controls.

• Participate in disaster recovery testing and business continuity activities, and AI related risk mitigation planning.

• Support compliance with organizational policies, HUD requirements, NIST frameworks, and other external IT standards.

• Assistinmaintainingdocumentation related to AI systems, automation tools, and emerging technologiesin accordance withgovernance expectations.

Project Implementation & Documentation

• Support technology projects, upgrades,AI implementations,and deployments.

• Document technical procedures, troubleshooting steps, and systemconfigurations,AI use casedocumentation.

• Contribute to the implementation of new tools, automation, and system improvements.

• Assistin evaluating AI vendors and reviewing security and compliance considerations prior to implementation.

Requirements

Conditions of Employment:

• Must be alegally authorized to work in the United States

• Successfullyclear a comprehensive background check

• A valid driver's license

• The ability to be insuredunder all applicable corporate insurance policies

• Attendance at the annualAllStaff meeting isrequired

Qualifications:

To qualify for this position, applicants must meet the requirements as described below.

• Bachelor's degree in information technology, Computer Science, or related field.

• 3+years of experience in technical support, systems administration, or IT operations.

• Strong knowledge of Windows OS, Microsoft 365, Active Directory, networking basics, and cloud technologies.

• Familiarity with cybersecurity concepts and data protection best practices.

• Working knowledge or exposure to AI powered productivity tools, automation platforms, or AI governance concepts is preferred.

• Preferred certifications: CompTIA A+, Network+, Security+.

• Experience with NIST frameworks, Intune, or endpoint management systems is a plus.

• Understandingresponsible AI principles, data governance, and risk management practices is highly desirable.

Conditions:

• Blended work environment for home and regional office work. Employees mustmaintaina professional and distraction-free home workspace that supports productivity, confidentiality, and secure handling of sensitive information.

• The role requires regularin-state travel to field offices, partner sites, training sessions, property locations, and meetings. Some out-of-state travel may also berequiredfor conferences, professional development, or organizational needs. Travel demands may vary based on program requirements and operational priorities.

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