IT Specialist
RiyadhOn-siteFull-time
AI Summary
IT Support Specialist provides technical support to end-users, troubleshoots hardware/software/network issues, and maintains IT systems including Windows Server environments.
About this role
We are seeking a motivated IT Support Specialist with at least 1 year of experience to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of IT systems and networks.
Key Responsibilities:
- Provide technical support to end-users (onsite and remote).
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Provide support for IT systems, including Windows Server environments.
- Troubleshoot Windows Server issues (Active Directory, DNS, DHCP, Group Policy, user access, and server performance).
- Manage and troubleshoot client connectivity issues (LAN/Wi-Fi/VPN).
- Monitor system performance and ensure system availability.
- Support network infrastructure and resolve connectivity issues.
- Maintain documentation of issues, solutions, and IT procedures.
- Assist in system upgrades, patches, and security updates.
Requirements
Requirements:
- Bachelor’s degree in Computer Science or a related field.
- Minimum 1 year of experience in IT Support or a similar role.
- Strong knowledge of networking concepts and systems.
- Experience supporting Windows Server and client operating systems.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks.
Skills
Active DirectoryDHCPDNSDocumentationEnd-user SupportGroup PolicyITIRLANNetworking ConceptsNetwork TroubleshootingPatchesSecurity UpdatesServer PerformanceSystem AdministrationTroubleshootingVPNWi-FiWindows Client Operating SystemsWindows Server
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