IT Support Specialist
Skibbereen, IrelandHybrid
AI Summary
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels.
About this role
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
The role
We are seeking a proactive and customer-focused IT Support Specialist to join our global IT team and help deliver an exceptional technology experience for Cyara employees around the world. This is a hands-on role focused on providing first-line technical support, maintaining end-user devices and IT systems, and ensuring our teams have the tools they need to be productive and successful.
Reporting to the Sr. IT Manager, you will act as the first point of contact for technical support across the business, troubleshooting hardware, software, networking, and endpoint issues while partnering closely with colleagues across multiple time zones. You'll also contribute to IT projects, onboarding, asset management, documentation, and continuous improvement initiatives that help scale Cyara's global operations.
This role is ideal for someone with 2–3 years of IT support experience who enjoys solving problems, delivering excellent customer service, and working in a collaborative, fast-paced environment where continuous learning and innovation are encouraged.
The preferred candidate for this role will be based within commuting distance of our Skibbereen, Ireland office, with the ability to work from the office on a regular basis.