IT Support Specialist

Department Focus

The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.

Job Description and Duties

This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. You will be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.

a. Sets up, configures, and supports end user hardware and software

b. Troubleshoot and fix/repair desktop hardware/software issues at root cause

c. Desire to work with users to ensure the available tools are functioning

d. Quick response to user needs

e. Willingness to spend time helping users understand the best use of available tools

a. Train staff on the proper/best use of available software

b. Create, update, and maintain end user documentation.

c. Work with departments to build customized documentation and training plans for current and new employees

a. Triage and work incoming tickets

b. Escalate as necessary

a. Provide support for our PLM software.

b. Assist users with adds, moves, and changes in the system.

a. Maintain servers and network hardware

b. Assist with patching of servers

c. Assist with Network/System Administration

Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.