Posted 3 months ago
IT Team Lead
AI Summary
IT Team Lead helps oversee Tier-2 IT support and a global helpdesk, guiding engineers, tracking KPIs, and coordinating onboarding, security access, and vendor relationships.
About this role
Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.
Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.
Role Overview
Perion is seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.
Key Responsibilities
- Lead, mentor, and develop IT support engineers across multiple time zones
- Serve as the primary escalation point for Tier-2 issues and complex employee cases
- Define, track, and act on IT support KPIs to drive continuous improvement
- Oversee global desktop, endpoint, and application support (Windows & macOS)
- Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
- Partner with HR, Finance, and Security on onboarding/offboarding and access management
- Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365
Required Qualifications
- 5+ years in IT support, including Tier-2 or equivalent roles
- Proven people management experience, ideally across global teams
- Strong interpersonal, communication, and problem-solving skills
- Hands-on experience with Windows, macOS, SaaS, endpoint, and identity platforms
- Experience with IT procurement, vendor management, and presenting metrics to stakeholders
