About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

IVR QA Engineer

Primary Skills

IVR & Contact Flow Testing

Cyara

Amazon connect

Specialization

Quality Engineering - Web Applications & Microservices: Associate SDET

Job requirements

Job Description – IVR QA Engineer

Job Summary

We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.

Key Responsibilities

IVR & Contact Flow Testing

Validate IVR call flows, routing logic, and customer journeys

Perform end-to-end testing of inbound, outbound, and callback flows

Test voice, chat, and self-service interactions for accuracy and usability

Functional & Integration Testing

Test integrations between Amazon Connect, AWS services, and backend systems

Validate APIs, Lambda functions, and data flows across systems

Ensure correct handling of user inputs, fallback scenarios, and edge cases

Test Design & Execution

Design detailed test cases, test scenarios, and test data

Execute functional, regression, system, and integration testing

Perform smoke and sanity testing during releases

Automation & Tools

Develop and maintain test automation scripts where applicable

Use tools like Cyara, Selenium, or API testing frameworks for validation

Support test automation for IVR and conversational flows

Defect Management & Reporting

Identify, log, track, and retest defects

Work closely with developers and BA teams for issue resolution

Prepare test reports, status updates, and quality metrics

Quality Assurance & Compliance

Ensure high-quality delivery aligned with business requirements

Validate compliance with security and data standards

Participate in UAT support and production validation

Required Skills & Qualifications

3–8 years of experience in QA or testing roles

Hands-on experience in IVR / Contact Center testing

Experience with Amazon Connect or similar platforms

Strong understanding of call flows, routing, and telephony concepts

Experience with API testing and backend validation

Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)

Experience in test case design, execution, and defect tracking

Strong understanding of SDLC, STLC, and Agile methodologies

Preferred Skills

Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools

Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)

Experience in automation frameworks (Selenium, REST Assured, etc.)

Knowledge of contact centre platforms like Avaya or Genesys

Familiarity with CI/CD and DevOps testing practices

Soft Skills

Strong analytical and problem-solving abilities

Good communication and stakeholder coordination skills

Attention to detail and quality mindset

Ability to work in fast-paced, Agile environments

IVR QA Engineer- R01566922

About this role

Primary Skills

Specialization

Job requirements

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