Junior Account Manager

Key Responsibilities

• Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
• Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely.
• Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively.
• Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives.
• Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.
• Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.
• Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset.
• Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Skills, Knowledge & Expertise

• Strong attention to detail and accuracy is essential.
• Proven ability to work effectively under pressure and meet tight deadlines. Excellent interpersonal and communication skills (both written and verbal). Demonstrated problem-solving ability and initiative.
• Team-oriented with a collaborative approach to work.
• Positive attitude, reliability, and a strong work ethic. Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus. Previous experience in a funding, finance, or operations role is an advantage but not required.

• A target-driven mindset with a strong interest in sales and commercial success.
• Excellent written and verbal communication skills, with confidence interacting over phone and email.
• Comfortable using Microsoft Excel and working with data.
• A customer-first attitude with a passion for helping small businesses succeed.

Benefits

• Award-Winning Workplace: YouLend has been recognized as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognized as a “Top 250 Fintech Worldwide” company by CNBC.

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organization where we are only just getting started.
  
  

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with the business).
• Well-capitalized with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
  
  

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other’s backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).
  
  

• Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
• Dental plan coverage
• Vision plan coverage
• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family
• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
• Basic Life & AD&D Insurance.
• International travel insurance covered if traveling abroad for work purposes.
• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
• Paid Office Parking