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Latitude Inc

Posted 5 months ago

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Junior Customer Service Representative (Science/ Environmental Background)

Homestead, FLOn-siteFull-time

AI Summary

Junior customer service representative supports inquiries related to scientific or environmental offerings, coordinates order processing and issue resolution, and serves as a liaison between customers and internal teams.

About this role

Job Summary:

We are seeking a motivated and detail-oriented Junior Customer Service Representative with a degree in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.

Responsibilities:

  • Serve as the first point of contact for customer inquiries via phone, email, and online portals
  • Provide accurate information regarding products, services, and processes related to scientific or environmental offerings
  • Assist customers with order processing, documentation, and general account support
  • Log, track, and resolve customer issues in a timely and professional manner
  • Escalate technical or complex inquiries to appropriate internal teams when necessary
  • Maintain accurate records of customer interactions within CRM systems
  • Support internal teams by coordinating customer feedback and service requests
  • Ensure compliance with company policies, quality standards, and environmental regulations
  • Contribute to continuous improvement of customer service procedures and documentation

    • Skills

    CommunicationCRM SystemsCustomer Service SoftwareData EntryDocumentationEmail SupportIssue TrackingMicrosoft ExcelOrder ProcessingPhone SupportProblem Solving

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