Posted 3 months ago

Junior Customer Service Representative (Science Industry)

Homestead, FLOn-siteFull-time

AI Summary

Junior Customer Service Representative handling customer inquiries for scientific or environmental products, supporting order processing and documentation, and escalating technical issues as needed.

About this role

Job Summary:

We are seeking a motivated and detail-oriented Junior Customer Service Representative with an interest in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.

Responsibilities:

Serve as the first point of contact for customer inquiries via phone, email, and online portals

Provide accurate information regarding products, services, and processes related to scientific or environmental offerings

Assist customers with order processing, documentation, and general account support

Log, track, and resolve customer issues in a timely and professional manner

Escalate technical or complex inquiries to appropriate internal teams when necessary

Maintain accurate records of customer interactions within CRM systems

Support internal teams by coordinating customer feedback and service requests

Ensure compliance with company policies, quality standards, and environmental regulations

Contribute to continuous improvement of customer service procedures and documentation

Skills

CommunicationCRM SystemsCustomer SupportData EntryDocumentationEnvironmental RegulationsOrder ProcessingProduct KnowledgeTicketing/logging

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