Junior Executive - Branch Operations (Instarem India Pvt. Ltd.)
SuratOn-siteFull-time
AI Summary
Part of NIUM, one of the well-known B2B payments unicorn in Southeast Asia. Instarem has been on a mission of making international payments easy and affordable for everyone since 2014.
About this role
Part of NIUM, one of the well-known B2B payments unicorn in Southeast Asia. Instarem has been on a mission of making international payments easy and affordable for everyone since 2014. We are the go-to solution for businesses that need to move money quickly, reliably and at a lower cost than banks.
Instarem is on a mission to make money simple for everyone.
We offer a smarter, faster, and more affordable way to move money across borders. A way without unfair exchange rates, hidden fees, or other complexities. With Instarem, you get peace of mind knowing your money is moving quickly and safely.
Part of Nium, Instrarem India Pvt. Ltd., gives you all the benefits of a cutting-edge payments company and the convenience of a one-stop-shop for all your financial needs abroad. We are an authorised Dealer in Foreign Exchange – Category II. Easily and securely make international payments with our fast and convenient services. Consumers can buy foreign currency, travel cards, and transfer money abroad. With Instrarem India Pvt. Ltd., one can
- Send money oversees and experience fast, low-cost transfers to 60+ countries
- Buy and Sell Foreign Exchange at great rates and low fees
- Buy prepaid Forex Cards for seamless payments overseas
About the Role:
The Junior Executive - Branch Operations (Forex Cash Delivery) is responsible for managing branch-level operational activities with a primary focus on foreign currency cash delivery, cash handling, transaction processing, customer coordination, and regulatory compliance. The role ensures accurate and sure execution of forex cash delivery requests while maintaining operational efficiency, service quality, and adherence to internal policies and applicable forex regulations.
The position requires strong attention to detail, cash management discipline, customer service orientation, and the ability to coordinate effectively with internal teams and external stakeholders.
Roles and Responsibilities
- Manage and execute foreign currency cash delivery operations for retail and corporate customers, ensuring accurate, timely, and secure delivery of forex orders
- Verify customer requirements, currency types, denominations, order details, delivery instructions, and supporting documentation prior to dispatch
- Coordinate with branch teams, cash vault operations, logistics partners, sales teams, and customer support teams to ensure smooth execution of cash delivery requests
- Ensure proper handover of foreign currency against valid customer identification, completed documentation, and compliance requirements
- Perform physical verification, counting, and reconciliation of foreign and local currency cash while maintaining accuracy and accountability
- Ensure adherence to cash custody procedures, branch security controls, and internal cash management policies
- Monitor cash delivery requests, including pending, completed and failed transactions, and provide timely updates to relevant stakeholders
- Maintain accurate records of cash movements, delivery register, transaction details, and operational documentation for audit and reporting purposes
- Handle customer queries related forex cash deliveries, transaction status, documentation requirements, and service processes while providing professional support
- Ensure all transactions comply while applicable forex regulations, KYC (Know Your Customer), AML (Anti-Money Laundering), and internal compliance guidelines
- Verify customer documents and transaction details before processing deliveries and maintain records as per regulatory and company requirements
- Assist with daily branch operations, including transaction processing, operational reporting, documentation, and process improvements to enhance efficiency and customer experience.
- Prepare and maintain reports related to cash deliveries, reconciliation, pending requests, and branch operational performance
