Posted 2 months ago

Junior / Integration Manager, Brazil

Sao Paulo, BrazilRemoteFull-time

AI Summary

Junior/integration manager focusing on diagnosing issues from client feedback, coordinating with teams, and supporting game payments integrations; communicates solutions clearly and manages multiple priorities.

About this role

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

For more information, visit xsolla.com.

Responsibilities:

Workable technical problem-solving skills

Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues

Ability to describe issues concisely based on client feedback

Experience in customer service

Team player able to pass issues onto appropriate parties, or escalate when necessary

Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments

Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation

Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary

Qualifications & Skills:

Bachelor’s Degree

2+ years of experience

Experience within the video game industry

Ability to problem solve

Prior integration experience

Clear written and verbal communication skills

Strong customer service/interpersonal skills

General Integration knowledge

Must be able to immediately handle a significant workload and effectively prioritize projects with high degree of autonomy

Effective time management skills and excellent attention to detail

Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload

Need to understand specific client needs and problem solve appropriately

Nice to Have:

Multilingual proficiency

Experience with web or game programming (Unreal, Unity), or higher education in computer science

Skills

BasecampComputer ScienceConfluenceCustomer ServiceData DumpsDocumentationGoogle TranslateIntegrationJiraMultilingual ProficiencyProblem SolvingSlackTechnical LogsTime ManagementUnityUnrealWeb Programming

Junior / Integration Manager, Brazil

About this role

Responsibilities:

Qualifications & Skills:

Nice to Have:

Skills

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