Posted 29 days ago

Junior Systems Support Technician

MadridRemoteFull-time

AI Summary

Junior Systems Support Technician responsible for incident management, user support, and maintenance of Windows and Linux systems, networks, and devices.

About this role

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.

While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.

For information on Skydance’s privacy practices, see the Skydance EU/UK Personnel Privacy Notice located at https://skydance.com/privacy-personnel/.

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As a Junior Systems Support Technician yu will be responsible for maintaining and managing tickets/incidences and customer’s requests.

Responsabilities

Manage Windows & Linux OS (users, permissions, network, policies, storage, applications…)

Knowledge of Office365, Adobe and Autodesk products

Perform the installation, support and maintenance of the servers, computer systems and wireless and local area networks

Perform the installation, configuration, layout and maintenance of hardware and software equipment’s

Solve, manage and document customer’s queries, tickets and requests and develop other departmental administrative tasks

Solve most tickets in the first contact and otherwise escalate it with criteria

Configure mobile devices

Automate processes as much as possible, for example by helping with perform scripts in different languages (Power Shell, Python,…) to improve and maintain the environment

Test internal developments and improvements

Monitor and update the inventory of hardware and software

Ensure that you meet the quality standards required for the support service

Collaborate with other team members, when it’s necessary

Follows supervisor’s and lead's guidance

Requirements

At least 2 year of professional experience in IT departments

Experience with logging tools and ticketing management

Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security

Artistic and or Technical qualifications

Knowledge and experience in the integration of new applications and new hardware in user’s equipments and inventory maintenance.

Knowledge and experience in different OS: Linux & Windows

Medium-High English level required

Skills

Active DirectoryAdobeAutodeskAutomationCloud ServicesCustomer SupportDocumentationGroup PolicyHardware ConfigurationInventory ManagementIT SecurityLAN/WANLinuxMobile Device ManagementNetwork ProtocolsNetwork SecurityOffice365PowerShellPythonRemote AdministrationScriptingServer Installation And MaintenanceSSHTest And QATicketing SystemsVPNWindows