Key Account Manager

Key Responsibilities

• Deliver clear, well-prepared technical presentations to customers and prospects.
• Partner with customers, EPCs, engineers, and internal teams to understand needs and develop effective solutions.
• Maintain an accurate CRM sales forecast and provide meaningful updates on opportunity progress.
• Develop strategic sales plans and guide quoting and bid activities with cross-functional support teams.
• Support negotiations by working closely with Finance, Legal, and Contract Administration.
• Recommend alternative solutions when applications exceed current product capabilities.
• Coordinate with Aftermarket teams to resolve installation and commissioning issues and strengthen long-term relationships.
• Stay current on company products, competitor offerings, and market trends; share insights to enhance products and processes.
• Contribute to product development efforts as needed.

Skills, Knowledge & Expertise

• Strong communication skills and the ability to engage customers with clarity and care.
• A collaborative mindset with a focus on supporting team and customer success.
• A proactive, solution-oriented approach with curiosity to understand challenges and find the right path forward.
• Dependability, integrity, and ownership in managing responsibilities and commitments.
• Ability to organize work effectively, manage multiple priorities, and meet deadlines.
• Willingness to travel (up to 50% in a month) to support customer relationships
• Proficiency with Microsoft Office 365, ERP tools, and CRM software (Salesforce).
• Bachelor’s degree in engineering or business preferred, or an equivalent combination of education and experience.