Key Account Manager

Drive Strategic Client Partnerships and Growth as Our Next Key Account Manager!

Are you a commercially driven relationship manager with a passion for client success, operational excellence, and strategic partnership development?

We are looking for an experienced Key Account Manager to join our Logistics Operations team. This role is ideal for a highly professional individual who thrives on building long-term client relationships, driving customer retention, and ensuring exceptional service delivery across key strategic accounts.

As the primary liaison between the organisation and its most valuable clients, you will play a critical role in protecting existing revenue streams, identifying growth opportunities, and ensuring operational alignment that supports long-term partnership success.

Job Location : Sandton, Johannesburg

Key Responsibilities:

Strategic Account Relationship Management

• Serve as the primary point of contact for key strategic clients
• Build strong, trusted, and long-term client relationships
• Develop a deep understanding of client operational requirements and business objectives
• Conduct regular strategic engagement sessions with stakeholders
• Represent the organisation professionally in all client-facing engagements

Client Service Delivery & Operational Alignment

• Collaborate closely with internal operational teams to ensure consistent service delivery
• Monitor service performance against contractual obligations and SLAs
• Coordinate internal resources to resolve operational challenges effectively
• Ensure operational teams fully understand client expectations and service requirements

Customer Retention & Partnership Development

• Drive high levels of client satisfaction through proactive relationship management
• Resolve client concerns promptly and effectively
• Identify opportunities for value-added solutions, cross-selling, and account growth
• Implement retention strategies to protect revenue and strengthen partnerships

Performance Monitoring & Executive Reporting

• Monitor account performance metrics including revenue growth, service delivery, and customer satisfaction
• Prepare regular client review presentations and executive reports
• Analyse trends and identify opportunities for operational improvement and revenue expansion
• Provide strategic insights and recommendations to senior leadership

Requirements

• Matric is essential
• Degree in Supply Chain Management, Commerce, Logistics, or a related field will be advantageous
• A minimum of 3 to 5 years’ experience in Key Account Management or Business Development within the Logistics or Supply Chain industry
• Strong understanding of Supply Chain and Logistics operations
• Experience managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Strong system literacy and proficiency in CRM platforms
• Experience working with WMS (Warehouse Management Systems) and SAP
• Strong capability in conducting business reviews and performance evaluations
• Experience with contract negotiations and strategic client engagement
• Ability to identify upselling and cross-selling opportunities
• Confident in presenting business solutions and performance insights to C-Level executives
• Strong analytical, communication, and stakeholder management skills
• Clear criminal record

Benefits

• Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
• Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

If you are passionate about customer success, operational excellence, and building long-term strategic partnerships, we would love to hear from you.

Apply now and become part of a dynamic and growing team.

Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/

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