Key Account Manager (Indirect Channel)
Mexico CityOn-siteFull-time
AI Summary
The Key Account Manager oversees day-to-day operations and strategic development for PayJoy’s top commercial partners, managing relationships, forecasting, and cross-functional initiatives to optimize key accounts.
About this role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Key Account Manager is responsible for overseeing the day-to-day operations, management, and strategic development of most important commercial partners across the country; including engaging and welcoming all levels of our partners’ organization structure, effective account management, overseeing of marketing efforts, optimizing sales, and maintaining the overall functionality of kiosks
Responsibilities
Develop, manage and implement effective strategic plans and goals to develop new and existing strategic key accounts.
Build solid and long-lasting trusted relationships with key partners and stakeholders.
Prepare and maintain accurate forecasts for all key strategic accounts and meet target requirements, tracking key performance indicators (KPIs).
Develop, manage and implement go to market strategies for each key strategic account, identifying customer pain points and implementing improvement plans in commercial management.
Lead and mentor a team of professionals to achieve individual goals, meet KPIs, and enhance their skills and performance;
Collaborate effectively with internal teams, influence cross-functional projects, and take a leadership role in driving integrated business initiatives.
Analyze market information to identify and leverage strategic partnership opportunities that align with the company’s goals.
Build solid and long-lasting trusted relationships with key partners and stakeholders.
Prepare and maintain accurate forecasts for all key strategic accounts and meet target requirements, tracking key performance indicators (KPIs).
Develop, manage and implement go to market strategies for each key strategic account, identifying customer pain points and implementing improvement plans in commercial management.
Lead and mentor a team of professionals to achieve individual goals, meet KPIs, and enhance their skills and performance;
Collaborate effectively with internal teams, influence cross-functional projects, and take a leadership role in driving integrated business initiatives.
Analyze market information to identify and leverage strategic partnership opportunities that align with the company’s goals.
Qualifications
Benefits
Skills
Business DevelopmentClient Relationship ManagementContract NegotiationCRM ToolsCross-Functional CollaborationData AnalysisForecastingGo-to-market PlanningKey Account ManagementKPI TrackingLeadershipMarket AnalysisNegotiationSales StrategyStakeholder ManagementStrategic PlanningTeam Leadership
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