Key Account Manager - Retail
United KingdomOn-siteFull-time
AI Summary
The Retail Key Account Manager is responsible for managing and growing a portfolio of retail customers. The role focuses on building strong, long-term relationships, understanding client needs, and delivering value-driven solutions that support customer objectives while driving sustainable revenue growth for DeterTech.
About this role
The Retail Key Account Manager is responsible for managing and growing a portfolio of retail customers. The role focuses on building strong, long-term relationships, understanding client needs, and delivering value-driven solutions that support customer objectives while driving sustainable revenue growth for DeterTech.
Operating as a trusted partner to our retail clients, the Retail Key Account Manager ensures consistent service delivery, identifies growth opportunities, and represents DeterTech’s value proposition with professionalism and credibility.
Key Responsibilities
Account Relationship Management
- Build and maintain strong relationships with key decision-makers across assigned retail accounts.
- Act as the primary point of contact for customers, ensuring a high-quality and consistent client experience.
- Develop a deep understanding of customer priorities, challenges, and objectives.
- Proactively manage accounts to support retention and long-term partnership.
Commercial Growth & Value Selling
- Identify and develop opportunities to grow revenue within the existing account portfolio.
- Present tailored, value-based solutions aligned to customer needs and business goals.
- Support pricing discussions and proposals in line with agreed commercial frameworks.
- Deliver against individual sales targets through disciplined account planning and execution.
Stakeholder Engagement & Communication
- Present proposals and recommendations to multiple client stakeholders, adapting communication style as required.
- Clearly articulate DeterTech’s value proposition and service capabilities.
- Build credibility and trust through professional, solution-focused engagement.
Internal Collaboration & Service Delivery
- Work closely with internal teams, including Operations, Customer Service, and Sales colleagues, to ensure seamless service delivery.
- Ensure customer commitments are clearly communicated and effectively managed.
- Escalate risks or issues appropriately to protect customer satisfaction and commercial outcomes.
Performance & Continuous Improvement
- Maintain accurate account information, forecasts, and activity reporting.
- Monitor account performance and identify risks and opportunities.
- Contribute ideas and insights to improve account management effectiveness and customer experience.
Skills, Knowledge & Expertise
- Experience in account management or sales, with responsibility for managing larger or more complex client portfolios.
- Strong relationship-building and negotiation skills, with a customer-focused mindset.
- Proven ability to meet or exceed sales targets through proactive account management.
- Confident presenter, able to engage and influence a range of stakeholders.
- Commercially aware, with the ability to understand client needs and tailor solutions accordingly.
- Well-organised, resilient, and able to manage multiple priorities effectively.
- Collaborative and professional, with a strong sense of ownership and accountability.
- Sales management or leadership experience is desirable but not essential.
Key Measures of Success
- Revenue Performance: Achievement of retail account sales targets.
- Account Growth: Increased share of wallet within key retail clients.
- Client Retention: Strong retention and satisfaction across the account portfolio.
- Service Delivery: Effective coordination with internal teams and consistent service outcomes.
- Stakeholder Feedback: Positive feedback from clients and internal colleagues.