Key Accounts Operations Lead Associate

The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013. 

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country. 

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services. 

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards. 

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has more than 38 branches in all major cities in Iraq, and a branch in KSA. 

The Operations Support Officer is responsible for handling day-to-day client account operations including account opening, upgrades, downgrades, and card issuance. The role supports Relationship Managers in fulfilling compliance requirements and managing account archiving. Additionally, the officer maintains accurate tracking of Management Information Systems (MIS) and prepares daily operational reports.

• Process client account openings, upgrades, downgrades, and ensure timely issuance of debit and credit cards.

• Provide administrative and operational support to Relationship Managers, particularly with compliance documentation and account archiving processes.

• Maintain and track MIS to monitor key operational metrics and performance indicators

• Prepare and submit daily operational reports to relevant stakeholders and management.

• Ensure all tasks are performed in compliance with internal policies, regulatory requirements, and service quality standards.

• Coordinate with internal departments (e.g. Compliance, IT, Risk) as needed to resolve issues and ensure smooth operations.

Qualifications

- Supervise the operations team to ensure KPIs are met.

- Assist front-line staff and relationship managers in operational tasks.

- Act as a quality checker on systems and processes.

Additional Information

Required Skills

• Accuracy in work

• Analytical skills

• Communication and interpersonal skills

• Time management skills

• Ability to coordinate and follow up

• Planning and organizational skills

• Ability to handle work pressure and unexpected developments

• Problem-solving ability