KYC Team Leader

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

The KYC Team Leader ensures the bank operates in a compliant and risk-controlled environment by overseeing client due diligence activities and leading a team of KYC analysts. This role is responsible for driving quality, consistency, and timeliness in KYC processes, while supporting the organization in understanding its clients, assessing risks, and meeting regulatory obligations. The position also plays a key role in developing team capabilities, improving processes, and ensuring alignment with internal policies and external regulations.

Responsibilities 

• Lead a team of KYC analysts to ensure high performance and delivery quality
• Oversee KYC onboarding processes and periodic client reviews (recertifications) to ensure accuracy and compliance
• Review and validate complex client files, ensuring completeness and adherence to regulatory standards
• Monitor workload distribution, productivity, and SLA adherence across the team
• Provide guidance and subject matter expertise on KYC, AML, and client due diligence topics
• Perform quality assurance reviews and implement continuous improvement initiatives
• Handle escalations, including complex or high-risk cases, and liaise with Compliance and Risk teams
• Ensure accurate identification and verification of client ownership structures (beneficial ownership)
• Monitor regulatory changes and ensure team processes and procedures are updated accordingly
• Collaborate with internal stakeholders to improve processes, systems, and client experience
• Maintain oversight of client data integrity in internal systems and reporting

Qualifications

• Proven experience in KYC, AML, Compliance, or Banking Operations (at least 3/4 years, including team leadership or supervisory experience)
• Strong knowledge of KYC, AML, and regulatory frameworks (e.g., FATCA, MiFID, AEOI)
• Demonstrated leadership, coaching, and team management skills
• Strong analytical mindset and attention to detail
• Ability to review and interpret complex legal and financial documentation
• Working experience with Fenergo, Excel, Power BI
• Excellent communication and stakeholder management skills
• Ability to prioritize and manage multiple workflows in a fast-paced, deadline-driven environment
• Problem-solving skills and a proactive approach to process improvement

Additional Information

(Hybrid work, with 2/3 days of work in the office in LISBON per week)

 

Are you the one?!

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