Posted 1 month ago

Lead Conversational Developer

HyderabadOn-site

AI Summary

Leads the design, development, and optimization of intelligent chatbot solutions; manages a team of conversational developers and designers; defines conversation flows and intents; analyzes analytics to improve bot performance.

About this role

We are looking for an experienced Lead Conversational Developer with 5+ years of experience to lead the design, development, and optimization of intelligent chatbot solutions. This role requires a combination of technical expertise, conversational AI knowledge, and leadership skills to deliver engaging, scalable, and effective conversational experiences.

Key Responsibilities

Lead the design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai, or similar
Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions
Provide technical leadership and mentorship to a team of conversational developers and designers
Ensure best practices for NLP, conversation design, testing, and continuous optimization
Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience
Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals
Stay up to date with advancements in conversational AI, NLP, and NLU technologies

Skills, Knowledge & Expertise

5+ years of experience in conversational AI development, with experience in a senior or lead role
Strong understanding of NLP, NLU, and dialogue management concepts
Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent
Proven ability to design and manage complex, multi-turn conversational experiences
Strong leadership, mentoring, and communication skills