Lead Software Engineer, CX

Location: Medellín Colombia (Hybrid)

So, what’s theroleall about?

The Lead Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.

About the team:

The CX Outbound Engagement Voice Team designs, operates, and evolves the high-scale voice infrastructure behind NiCE outbound engagement.

Our mission is to power billions of outbound customer calls each year with exceptional reliability and compliance. Leveraging a cloud-native architecture, the team manages high-volume voice delivery through a diverse network of carriers, supporting thousands of concurrent connections and peak call rates that ensure optimal performance.

Beyond core delivery, the team focuses on integration and innovation — building seamless connections with platforms like cxOne ACD and Cognigy to enable intelligent agent workflows, proactive engagement, and real-time conversational AI.

How will you make an impact?

• Work as a member of an agile team to enhance and improve software.

• Design and present projects to improve current process and overall platform.

• Code and test projects.

• Create automation to ensure quality.

• Deliver high quality, sustainable, maintainable code.

• Manage time effectively working on one or more concurrent projects.

• Attend meetings and training as required.

• Works with system analysts and product management for the successful completion of a project.

• Lead team and mentors other developers as needed.

• Provide critical technical capabilities to the team and evangelizes those skills to others.

• Function as a Technical or Team Lead as needed.

• Follow established department procedures, policies, and processes.

• Strengthen engineering practices around observability, documentation, secure coding, and incident response.

• Use AI-assisted engineering tools responsibly to accelerate delivery, improve documentation, and raise code quality through spec-driven and review-driven workflows.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.

• At least 5+ years’ experience in software development

• Well established technical problem-solving skills.
• Object-Oriented Programming (OOP)

• 5+ years’ Experience with Java 11+ & SprintBoot or/and .Net
  

• Experience building and maintaining AWS based microservices

• Excellent communication skills

• Excellent decision-making skills Working knowledge of unit testing

• Working knowledge of common design patterns

• Working knowledge of object-oriented software design

• Reliable Team Player

• Desire to work in a fast-paced environment

• Architect and design solutions that align with technical and business goals.

• Provide technical leadership to guide the development team in implementing best practices and innovative solutions.

• Demonstrate ownership by taking responsibility for critical systems and delivering high-quality results.

• Ensure accountability by meeting deadlines and adhering to project milestones.

• Mentor team members, fostering growth and enhancing their technical and professional skills.

• Proactively identify and resolve issues, ensuring the stability and efficiency of systems.

• Collaborate with stakeholders to gather requirements and ensure project alignment with business objectives.

• Drive technical improvements by advocating for and implementing process enhancements.

• Promote a culture of quality, ensuring code reviews, testing, and documentation standards are maintained.

• Stay updated on industry trends and incorporate modern tools and technologies where appropriate.

• Coordinate with cross-functional teams to ensure smooth delivery of projects and features.

• Manage and prioritize tasks effectively to balance team workload and project demands.

• Comfort using AI coding assistants such as Claude Code and GitHub Copilot with sound engineering judgment, clear specs, strong review practices, and appropriate human accountability.

Bonus Experience:

• Experience with AWS Infrastructure (EC2, ECS, ALBs, etc)

• Experience maintaining, and working with, AWS Resources (IAM, CloudWatch, etc)

• Experience with containerized systems and orchestration platforms such as Docker and Kubernetes.