Posted 10 days ago

Learning Experience Designer

LondonHybridFull-time

AI Summary

Designs and delivers engaging, multi-channel learning experiences for WalkMe's customers, architects the end-to-end customer learning journey, and drives adoption and retention of the technical product.

About this role

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

As a Learning Experience Designer, you will create and deliver engaging, impactful learning experiences for WalkMe's customers. Our team empowers customers with the skills to maximize product value, driving adoption and retention. In this role, you won't just build e-learning courses; you will architect the end-to-end journey of how a customer learns, applies, and masters our technical product. You will leverage whatever channel is necessary to drive adoption, whether that’s designing automated in-app guidance via WalkMe, creating digital training content, or delivering high-energy, live virtual and in-person sessions.

What You'll Own

Architect the Ecosystem: Map the technical user journey to identify friction points. Design omni-channel learning experiences that meet users exactly where they are (in-app, live, or self-paced).

Deliver High-Impact ILT/vILT: Lead engaging, instructor-led technical training for global audiences. You are as comfortable commanding a room in-person as you are managing a virtual whiteboarding session.

Pioneer AI-Driven L&D: Stay at the absolute forefront of AI in education. You will utilize AI tools to accelerate content production and personalize the learning experience.

Develop ‘just in time’ content: Own the digital adoption strategy by building contextual, in-app walkthroughs and triggers using WalkMe.

Work cross-functionally: Collaboratewith our Product org, Customer Success Group, and other internal partners to ensure learning programs stay current with new product launches and feature updates.

Scale Globally: Deliver flawless training in English, with the ability to localize content and strategies for our European markets (German/French fluency is a massive plus).

What You'll Need to Succeed

4+ years of experience of technical training, product enablement or LX design in a SaaS environment.
Familiarity with training tools and platforms such as Articulate (Rise 360 and Storyline 360), Synthesia, Camtasia, or similar; general experience with an LMS is a plus
A portfolio that demonstrates how you use AI to scale your work, analyze learner data, or create smart content.
Comfort with technically complex products and the ability to quickly learn and communicate software solutions clearly and confidently. Prior experience with WalkMe is a plus
Strong communication and collaboration skills, with the ability to build effective relationships across internal teams and external customer stakeholders
Experience with delivering live training and a willingness to travel for onsite delivery.
Native/Fluent English is required. Professional fluency in German or French will put you at the top of our list.
Must be able to work 3 days per week in our London office.

What Sets Us Apart

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.

Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.

Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.

Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.

Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.

WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.

WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.

WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.

Robust Retirement Contributions: Ask HR about the specific offerings for your region!

SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

Skills

AI-assisted Content CreationArticulate Rise 360Articulate Storyline 360CamtasiaE-learning DevelopmentEnglish FluencyGerman Or French LocalizationIn-app WalkthroughsInstructional DesignLearner AnalyticsLive/ILT And VILT DeliveryLMS PlatformsMicrolearningNeeds AnalysisOn-site And Remote TrainingSaas Product EnablementSCORM/xAPIStoryboardingSynthesia

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