Learning Operations & Certification Manager
AI Summary
Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow.
About this role
Work Schedule: The role operates primarily in US Shift timings and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.
Role Overview:
We are seeking a highly organized and detail-oriented Learning Operations & Certification Manager to oversee the administration, governance, and operational delivery of certification programs and learning initiatives. This role will serve as the primary liaison between internal stakeholders and external certification/accreditation bodies, ensuring compliance, operational excellence, and a seamless certification experience for learners.
The ideal candidate will have experience in learning operations, training administration, certification management, and stakeholder coordination within a global environment.
Key Responsibilities:
Certification & Accreditation Management
- Serve as the primary point of contact for external certification and accreditation bodies.
- Manage relationships with certification providers and ensure effective communication and compliance with program requirements.
- Coordinate certification renewals, agreements, contracts, and partnership documentation.
- Stay informed on certification policies, program updates, compliance requirements, and accreditation standards.
- Manage end-to-end certification administration, including learner registrations, eligibility validation, certification tracking, and certificate issuance.
- Maintain accurate learner records, certification data, and operational documentation.
- Ensure compliance with certification requirements and internal quality standards.
- Monitor certification progress and resolve operational issues in a timely manner.
- Track curriculum updates, certification framework changes, and learning content releases from certification partners.
- Ensure training materials and learning assets remain current and aligned with certification standards.
- Maintain version control and governance of courseware across learning platforms and repositories.
- Coordinate rollout of updated programs, curriculum enhancements, and new certification offerings.
- Collaborate with instructors and delivery teams to ensure readiness for certification programs.
- Ensure training materials, assessments, and supporting documentation meet certification standards.
- Coordinate program logistics and operational requirements prior to training delivery.
- Partner closely with Learning Operations, Delivery, Customer Success, and Business teams to support program execution.
- Coordinate with internal and external stakeholders to ensure smooth certification workflows and learner experiences.
- Facilitate communication between certification providers, instructors, and operational teams.
- Maintain dashboards and reports covering learner registrations, certifications issued, compliance status, and operational performance.
- Identify process improvement opportunities and implement best practices to enhance operational efficiency.
- Develop and maintain standard operating procedures (SOPs) and process documentation.
Learning Operations & Certification Administration
Courseware & Content Governance
Instructor & Program Readiness
Stakeholder Management & Cross-Functional Coordination
Reporting & Process Improvement
Qualifications & skills:
- Bachelor's degree in Business Administration, Education, Human Resources, Learning & Development, or a related field.
- 5–7 years of experience in Learning Operations, Training Operations, Certification Administration, Program Management, or related functions.
- Experience managing operational workflows, documentation, compliance, and stakeholder coordination.
- Strong organizational skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proficiency with Microsoft Office Suite and reporting tools.
Preferred Skills:
- Experience working with certification bodies, accreditation organizations, or professional certification programs.
- Experience with Learning Management Systems (LMS) and learning technologies.
- Exposure to global learning operations and international stakeholder management.
- Experience in professional training, consulting, education, EdTech, or corporate learning environments.
- Knowledge of certification frameworks and accreditation processes.