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Wachter, Inc.

Posted 24 months ago

Open

Level 1 NOC Engineer- Night Shift

MT Laurel, NJOn-siteFull-time

AI Summary

Provides first-line IT support and incident management as a NOC Engineer on a rotating night shift, diagnosing and resolving escalated issues and communicating updates to customers.

About this role

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! 
Wachter is currently accepting applications for a TEMP TO PERM NOC Engineer in the South Jersey / Philadelphia area. Ideal candidate will have previous experience as a NOC Technician or working in a help desk environment. Must be comfortable working A ROTATING night shift (7PM-7am) and some weekends.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits Package: Company Paid!

  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings
  • Per-Diem paid when overnight travel is required

    • Requirements:

  • Help desk experience: 1-3 years (Preferred).
  • CCNA certification preferred.​
  • Strong written and verbal communication skills.
  • Expertise in Cisco IOS, Linux, and Windows Server operating systems.
  • Experience with multitasking in a high-energy environment.

    • Responsibilities:

  • Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
  • Keep customers informed of the progress of their queries.
  • Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
  • Excellent attention to detail and follow-through.
  • Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
  • Prioritize and escalate support based on the client/public impact.
  • Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
  • Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
  • Learning and supporting a variety of purpose-built software.
  • Continued familiarity with network devices and latest technologies.
  • Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
  • Perform any other duties not specifically stated herein, but which your supervisor may assign.

    • Skills

    CCNA (preferred)Cisco IOSCustomer CommunicationDocumentationEscalation HandlingHelp DeskHIPAA Compliance AwarenessIncident ManagementInformation Technology InfrastructureLinuxMulti-tasking In High-energy EnvironmentsNetwork DevicesNetworking FundamentalsRemote Monitoring ToolsRemote SupportTicketing / Service ManagementTroubleshootingWindows Server

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